Student Advisor - Mattsen Kumar LLC - Jaipur
(2022-03 - 2023-04)
- Provided comprehensive student advising for JEE/NEET aspirants under Allen Career Institute aligning study plans with individual learning goals.
- Resolved student queries related to schedules, syllabi and online class logistics ensuring seamless learning experience.
- Consistently achieved above target student engagement and conversion benchmarks by effectively guiding prospects through enrollment decisions.
- Maintained a high first-contact resolution rate by promptly addressing academic and technical issues, reducing repeat inquiries and boosting satisfaction.
Customer Support Specialist - iEnergizer IT Services Pvt Ltd - Noida
(2023-02 - 2023-10)
- Managed end-to-end customer support for a leading fantasy sports platform, resolving complex account and transaction queries with accuracy and empathy.
- Guided users on game mechanics, team creation, contest rules, and wallet withdrawals enhancing overall user experience.
- Maintained high-quality service standards by meeting strict SLAs, documenting insights and collaborating with cross-functional teams to resolve escalations.
Anchoring/Radio Jockey - 95 FM Tadka - Jaipur
(2024-03 - 2026-01)
- Successfully hosted and anchored diverse family, social, and corporate events, driving strong audience engagement and ensuring seamless end-to-end execution.
- Led live event operations with confident stage presence, managing dynamic schedules and cross-functional coordination with clients, vendors, and performers.
- Built lasting client relationships through polished communication and high-quality delivery, resulting in repeat engagements and consistently strong feedback.
- Served as a Radio Jockey in 95 FM Tadka, Jaipur for one year, delivering engaging live broadcasts, building strong audience connections, and demonstrating exceptional communication, voice modulation, and on-air presentation skills.
