Srishti Gupta

Customer Support Associate with 8 months of experience in email support and outbound marketing at Cogent E-Services. Skilled in handling customer queries through email communication, outbound calling, customer engagement, and lead generation. Strong communication and problem-solving abilities with experience in customer relationship management.

Customer Support Associate – Email Support & Outbound Marketing - Cogent E-Services Private Limited

(2025-10)

• Handled customer support and query resolution through email communication.
• Conducted outbound calls for marketing and customer enagagement activities.
• Generated leads and supported marketing campaign through calling activities.
• Updated customer records and managed interaction details through CRM.

Human Resource Recruiter Intern - The Wall Associates Consultancy

(2025-06 - 2025-08)

• Assisted in shortlisting candidates from job portal such as "Naukri".
• Screen CV's, scheduled interviews and coordinated with candidates.
• Prepared job descriptions and posted openings online.
• Observed and learned about onboarding and employee engagement activities.

BCOM (HONORS) - Accounts & Finance - Teerthanker Mahaveer Institute Of Management & Technology (2023-04 - 2026-06)

12th - Spring Fields College (2022 - 2023)