Process Expert (Process Excellence Team – Direct Taxes) at Shell India Markets Private Limited (2022-01 – 2024-12)
Served as Individual Contributor in Process Excellence Team with focus on Controls Lead and Project Lead roles for SRT (Simplified Reporting Tool).
- Designing, deploying, maintaining, assessing SOX and Non-SOX controls for Direct Tax cluster
- Facilitating Risk & Control Self Assessment in a timely and structured manner
- Spearheaded end-to-end incident & deficiency management protocols, accelerating remediation timelines and minimizing financial exposure
- Exclusively selected as the Direct Tax Learning Champion
- Integral part of various projects impacting Direct Tax cluster from Risk and Controls point of view
- Stakeholder communication, knowledge sharing, metric analysis and document scrutiny
- Ensuring smooth functioning of SRT tool Q-o-Q, timely troubleshooting, effective stakeholder communication and related risk management
- Partnered with IT and cross-functional teams to implement automation tools, securing top-quartile performance metrics, reducing manual audit hours and implement clean-up activities
- Enhancing scope of the tool in terms of its functionality and coverage (cross-teams)
- Nominated for EVP award for contributions to Controls Screening and Assessment resulting in reduction of formal controls by 46% (from 125 to 67) saving 553 hours
- Received Special Recognition Award in 2024 for significant contributions to Controls Screening & Assessment, SRT, Pillar Two, S/4 HANA process design, automation initiatives, creation of end-to-end training cum handover material
Partner & Internal Audit Head at S.Swaminathan & Co (2020-01 – 2022-12)
Led internal audit function and optimization of organizational workflows.
- Optimized workflows by redesigning internal controls, reducing processing errors by about 25%
- Facilitated customization of existing software for better reporting and management
- Drafted high quality audit reports delivering insightful audit findings within the stipulated time
- Mentoring article assistants on audit deliverables and developing cross-functional capability among them
Articleship Training at Jain & Brothers (2016-01 – 2019-12)
Completed articleship training with focus on audit work and related deliverables.
- Collaborated on different audits, related deliverables, draft report, client management etc.
Manager at Tata Consultancy Services (TCS BFS BPO) (2013-01 – 2014-12)
Managed operations in Consumer Banking Cluster with roles as Project Manager, Client Relationship Manager, and Subject Matter Expert. Responsibilities included team leadership and strategic process improvements.
- Was involved in the creation of Centre of Excellence (CoE) combining all reconciliation pieces for Cards Business in Consumer Banking through standardisation and consolidation
- Responsible to drive strategic initiatives which align to the unit, organisational goal and senior management's goal/vision
- Spearheaded process improvements in the Consumer Banking Cluster in Chennai
- Led a team of 22 FTEs performing Debit and Credit Card reconciliation
- Designed and facilitated a custom leadership development program for senior management, driving strategic alignment and improving executive decision-making
Assistant Manager, Capital Markets Cluster at TCS BFS BPO (TCS E-serve) (2010-01 – 2013-12)
Served as Project Manager, Client Relationship Manager, and Internal Quality Auditor across TCS with additional responsibilities as BCP coordinator and SPOC for Legal & Finance teams. Managed a team of 55 FTEs across two major units.
- Certified Internal iQMS auditor
- Green Belt Certified (exponential increase in process accuracy from 59% to 90% within 6 months in 2010-11)
- Received a score of 100% Customer Satisfaction and Customer Appreciation Award in 2011
- Won multiple awards – 'Best Internal Auditor', 'High Potential Candidate (top 24% of a group of selected 7000 high performers selected through a competitive assessment)', 'iQMS award', 'Best Presentation', etc.
- Trained Senior and middle level management on Portfolio Management Framework, audit preparedness including iQMS through a 2-day intensive program which was later mandated throughout the other clusters
- Was a part of the core team to create a Recon Centre Of Excellence by standardizing and combining all Recon processes in Consumer Banking Cluster
- Financial Reporting Unit: Preparing Interim and Annual Financial Statements for Hedge Funds adhering to the relevant accounting standards like US GAAP and IFRS for EMEA clients
- Financial Administration team: Financial Reporting for Mutual Funds for US clients by providing Technical, Administrative, Management and Operational support to team
