Authorizer at HDFC Bank Ltd. (Present)
- Ensure to process daily transactions timely and accurately.
- Brain storming for process efficiency, improve productivity.
- Strong control sense, when there's deferring processing, process until the appropriate level of approval or proper documentation is obtained.
- Ensure that agreed control processes and procedure are implemented to
- Identify and mitigate risks in his/her area of responsibility.
- Aim for Nil Operational Errors.
- Punctuality, discipline, attendance & training, complaint management to maintain punctuality, discipline and office decorum at all the time. Ensure attendance is marked on daily basis through proper channel.
- Impart training to the fellow team members and the Cross function unit to avoid rework and first time not Right (FTNR).
- Ensure that all Processes followed at CPU Operations are as per Standard Operating Procedures laid down in the Operations Manual.
- Ensure password sharing policy adhered to.
- To ensure clean and hygienic environment in the Branch.
Portfolio Management (Assets) at Axis Bank Ltd.
- Prepared daily documentation and logs, including weekly reports detailing activities.
- Drafted monthly summaries to review level of client participation and identify targets for follow-up calls.
- Maximized and maintained client satisfaction in all aspects of credit management.
- Generated leads through various prospecting methods, which presented opportunities to sell services and build a larger client base.
- Achieved client loyalty through quality, productivity, service and proactive management.
- Proposed solutions and leveraged cross-selling opportunities to existing and new clients.
- Collaborated with various departments to improve communication and deliver Individualized customer solutions.
- Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
Portfolio Management (Trade & Forex) at Indusind Bank Ltd.
- Managing customer relationships & addressing both service & sales queries for customers with an objective to engage & retain customers.
- Sourcing Trade, Forex customers & thereby generating fee based income.
- Meeting existing customers to generate business opportunities thereby generating revenue for the Bank.
- Handling Trade based queries from the Branch & increase forex revenue by smoothening transactions process by proactive liaison with Forex service cell, SPOPS & Credit departments.
- Identifying new segments & set up new trade vertical for prospective business opportunities at different locations/regions new to the bank
- Recommend & introduce new services e.g. Cash management services, treasury etc, with an objective to engage customers & generate fee income plus liabilities products like Credit card, insurance etc.
- Providing the clients fund and non-fund based working capital facilities for business operations
- Analysing the financial statements and preparing credit scoring for companies.
- Maintaining Healthy portfolio by Monitoring existing clients, periodical reviews/renewals of existing limits, Unit visits, & discuss with clients for suggesting corrective measures if any for mutual benefit.
- The core responsibility is to understand each client's financial goals, risk tolerance, and investment objectives. This involves in-depth discussions and financial analysis.
- Staying up-to-date on market trends and new financial products to provide well-informed advice.
- Preparing presentations and reports for senior management.
- Following strict banking regulations and compliance procedures
Portfolio Management at Indiabulls Distribution Services Ltd. (ISDL)
Good understanding of the real estate market and processes in the life cycle of Real Estate transaction.
- Designing and implanting of sales strategies for targeted revenue.
- Following up the sales proposals and deliver monthly precise and up to date sales reports.
- New lead generation for creating pipeline of prospective customers.
- Enhance Product knowledge for better deliverables.
- Completing sales targets time to time-Real-Estate Sales.
- Maintain quantitative aspect & presented product and service details at various events to increase customer base.
- Impart product knowledge.
- Required to maintain complete Customer relationship records for future references.
- Required to cross sell companies products to existing set of Branch customers.
