Sriteja Kaparthi

Results-driven IT professional with 5+ years of experience in Oracle BRM (v7.2 and v12) within the Telecom domain, specializing in billing operations, automation, and environment maintenance. Skilled in executing bill cycles (manual and automated using Automic), troubleshooting failed orders, and performing ad-hoc billing, invoicing, and database analysis. Strong understanding of Unix systems, and Oracle SQL.

Proven ability to collaborate with clients and internal teams to ensure smooth billing operations and timely delivery of telecom solutions.

System Engineer / BRM Support at Tata Consultancy Services (TCS) (2021-06-03 – Present)

• Execute billing cycles manually and through Automic Automation tool for retail and wholesale BRM systems, ensuring accuracy and timely completion of billing processes.
• Analyze and resolve failed orders and billing exceptions, coordinating with client and internal teams for quick remediation.
• Perform ad-hoc billing, invoicing, and data validation using Oracle SQL queries for financial and audit purposes.
• Maintain and monitor BRM servers, ensuring high system availability and performance stability.
• Developed and deployed a Unix shell script to monitor file backlog, enabling early detection of stuck files, which helped avoid revenue leakage and improve system reliability.
• Support configuration management activities and environment updates aligned with Oracle best practices.
• Utilize Unix commands and shell scripting for log analysis, file management, and process automation.
• Collaborate with cross-functional teams to address client requests, perform impact analysis, and support production deployments.

Bachelor of Technology (B.Tech) in Electronics and Communication Engineering – Kakatiya Institute of Technology & Science (2021)