Srivani Elluri

Results-driven Fraud and Risk Analyst with 5+ years of experience in Fraud Detection, AML, KYC, Transaction Monitoring, and Risk Investigation, Financial Crime Compliance, and Suspicious Activity Reporting (SAR). Skilled in identifying fraudulent activities, analyzing transaction patterns, and implementing effective fraud prevention strategies. Proven expertise in investigating suspicious activities, mitigating financial risks, and ensuring regulatory compliance.

Fraud Investigator - Futuresoft, India - India

(2025-02 - 2025-06)

BFSI Domain

• Monitored daily transactions using automated systems to detect and flag suspicious activities across multiple banking channels.
• Analyzed system-generated alerts related to credit cards, VISA cards, online banking, and other products to identify potential fraud risks.
• Conducted end-to-end investigations on flagged accounts, gathering evidence and making informed decisions based on risk indicators.
• Performed root cause analysis to understand fraud patterns and recommend preventive actions.
• Applied exploratory and basic statistical analysis to identify trends, anomalies, and unusual behaviors in transaction data.
• Managed fraud investigations involving Visa and Mastercard transactions, ensuring adherence to network policies and industry standards.
• Reviewed transaction monitoring alerts generated by AML systems to detect suspicious financial activity.
• Maintained detailed case documentation in accordance with internal compliance requirements.
• Collaborated with AML and KYC teams to enhance risk detection and reduce false positives.
• Performed root cause analysis to identify emerging fraud trends and recommend process improvements.
• Monitored and investigated potential fraudulent activity proactively.
• Investigated electronic crimes related to credit and debit card usage.
• Analyzed accounts and transaction patterns to identify existing fraud trends.
• Identified fraud trends and recommended strategies to management to mitigate losses.
• Identify and document money laundering typologies such as smurfing, layering, structuring, etc.
• Monitored customer transactions to detect and flag any suspicious activity.
• Monitor real-time queues and identify high-risk transactions, and cancel them from further processing.
• Resolve queued transactions within the service level agreements to reduce potential revenue losses.
• Worked in Account Takeover, Identity Theft, and Payment Fraud.
• Have experience in identifying fraud, ATO, GTO, Payment Fraud, and Payment Abuse.
• Generate suspicious activity reports and risk management reports for FTEs.
• Review alerts/reports to detect Suspicious Activity, fully understand the criteria for a Suspicious Activity Report (SARs).
• Investigate suspicious accounts and create case files with documentation to get appropriate decisions on alerts.
• Conducted detailed investigations into disputed transactions by evaluating payment data, customer behavior, and fraud indicators to determine the legitimacy of chargeback claims.
• Recommended appropriate actions based on investigation findings, helping reduce chargeback losses, prevent recurring fraud, and improve overall risk management.
• Proactively hunt for potential malicious activity and incidents across multiple customers using internal tools.
• Log Analysis: Analyze endpoint logs to identify and mitigate potential security threats.
• Extract necessary information from the database using Kusto Queries to perform deeper-level analysis.
• Scheduled weekly connects with Tier 2 to share thoughts on malware campaigns and their threat progression.
• Monitor attacks, intrusions, and unusual, unauthorized, or illegal activity.
• Escalated undetected behaviors to Tier 2 for further investigation.
• Review customer KYC details, source of funds, and adverse media findings.

Sr. Risk Analyst - Cognizant Pvt. Ltd., India - India

(2023-10 - 2024-12)

• Monitored daily transactions using automated systems to detect and flag suspicious activities across multiple banking channels.
• Analyzed system-generated alerts related to credit cards, VISA cards, online banking, and other products to identify potential fraud risks.
• Investigated electronic crimes related to credit and debit card usage.
• Analyzed accounts and transaction patterns to identify existing fraud trends.
• Identified fraud trends and recommended strategies to management to mitigate losses.
• Identify and document money laundering typologies such as smurfing, layering, structuring, etc.
• Monitored customer transactions to detect and flag any suspicious activity.
• Monitor real-time queues and identify high-risk transactions, and cancel them from further processing.
• Resolve queued transactions within the service level agreements to reduce potential revenue losses.
• Worked in Account Takeover, Identity Theft, and Payment Fraud.
• Have experience in identifying fraud, ATO, GTO, Payment Fraud, and Payment Abuse.
• Generate suspicious activity reports and risk management reports for FTEs.
• Review alerts/reports to detect Suspicious Activity, fully understand the criteria for a Suspicious Activity Report (SARs).
• Investigate suspicious accounts and create case files with documentation to get appropriate decisions on alerts.
• Conducted detailed investigations into disputed transactions by evaluating payment data, customer behavior, and fraud indicators to determine the legitimacy of chargeback claims.
• Recommended appropriate actions based on investigation findings, helping reduce chargeback losses, prevent recurring fraud, and improve overall risk management.
• Proactively hunt for potential malicious activity and incidents across multiple customers using internal tools.
• Log Analysis: Analyze endpoint logs to identify and mitigate potential security threats.
• Extract necessary information from the database using Kusto Queries to perform deeper-level analysis.
• Scheduled weekly connects with Tier 2 to share thoughts on malware campaigns and their threat progression.
• Monitor attacks, intrusions, and unusual, unauthorized, or illegal activity.
• Escalated undetected behaviors to Tier 2 for further investigation.
• Review customer KYC details, source of funds, and adverse media findings.

Quality Analyst – Risk Investigations - WIPRO, India - India

(2019-08 - 2023-08)

• Reviewed transaction exceptions and implemented proactive fraud control measures across internet banking and ATM channels to detect and prevent fraudulent activities.
• Investigated suspicious transactions and took appropriate actions such as debit card blocking, hotlisting, and initiating service requests for dispute resolution.
• Handled customer queries while promoting awareness on secure banking practices, including the importance of safeguarding sensitive information.
• Investigated charge back disputes by analyzing transaction data, customer activity, and merchant records to identify fraudulent or unauthorized transactions.
• Resolved charge back cases in compliance with card network policies, minimizing fraud losses while maintaining high accuracy and meeting SLA targets.
• Supported quality assurance processes by assisting reviewers, providing constructive feedback, and ensuring 100% quality, production, and accuracy benchmarks were maintained.
• Delivered floor support and real-time guidance to reviewers, minimizing errors and ensuring correct decision-making during investigations.
• Developed and shared quality scorecards with stakeholders, identifying error patterns and driving targeted quality improvements.
• Conducted quality control training sessions by analyzing error categories and upskilling team members accordingly.
• Collaborated regularly with internal teams and clients through weekly/monthly reviews to align on performance and process improvements.
• Conducted live assessments for new hires and delivered training sessions to ensure smooth onboarding and strong process understanding.

Bachelor's Degree - JPNES College (2013 - 2017)

Intermediate - Bhavitha Junior College (2011 - 2013)