Sruthi Raj

Accomplished Flight Dispatcher with progressive experience in airline operations, specializing in flight planning, route optimization, and real-time flight tracking across global airspaces. Proven expertise in flight dispatch operations for international fleets including ATR, A319, A320, A350, A321, B787, and B777, ensuring safety, regulatory compliance, and on-time performance across long haul and short haul sectors. Adept at coordinating with ATC, airport authorities, flight kitchen, fuel farms and ground handlers to execute seamless flight movements, even in high-pressure and dynamic operational environments.

Skilled in regulatory compliance and emergency response, well-versed with ICAO and DGCA regulations, including EDTO and Redispatch planning, contributing to operational safety and cost efficiency.

Manager Flight Dispatcher / Flight Tracking & Following (IOCC) - Air India Limited

(2023-06)

• Acted as the central liaison at IOCC, ensuring 100% alignment between ground teams, flight operations, and airport authorities.
• Successfully monitored and coordinated over 1,200 international flight movements monthly across high-density sectors (Middle East, Europe, North America, Asia-Pacific).
• Strengthened inflight emergency support protocols by ensuring real-time updates to flight crew, leading to improve response time during mid-air rerouting and diversions.
• Ensured compliance with ICAO and DGCA norms, consistently achieving 100% accuracy in 4D position tracking every 15 minutes using ACARS/SATCOM systems for all wide-body and narrow-body fleet operations.
• Led preemptive flight path adjustments through continuous monitoring of EUROCONTROL CTOT updates, NOTAMs, SIGMETs, and curfew alerts.
• Expertly implemented EDTO and Redispatch planning models across long-haul international sectors, optimizing fuel usage and emergency alternates.
• Improved flight watch and crew coordination efficiency by ensuring timely weather alerts and route-based SIGMET updates, enhancing pilot decision-making and boosting operational safety.
• Built strong coordination mechanisms with ground handlers and fueling partners, reducing ground-handling time, thus improving overall OTP (On-Time Performance) KPIs.

Assistant Manager - Flight Dispatch - InterGlobe Aviation Ltd. (INDIGO)

(2016-02 - 2023-06)

• Spearheaded computerized flight planning using NavBlue, generating over 15,000 optimized flight plans annually, enhancing operational precision.
• Successfully planned and executed EDTO routes for international sectors, enhancing long-haul dispatch reliability.
• Ensured 100% compliance with ATC filing and FIC/ADC clearance protocols, improving dispatch documentation integrity and reducing regulatory audit exceptions to nil.
• Developed and delivered timely, actionable crew briefings covering airport restrictions, slot delays, and runway closures.
• Led the Load and Trim planning function for narrow-body operations, optimizing aircraft payload utilization while adhering to safety margins, thus achieving higher load factors on critical routes.
• Maintained robust flight following through AIMS and ACARS, enhancing flight visibility and supporting in-route assistance.
• Effectively monitored HF/VHF frequencies and maintained real-time coordination with en-route crews, providing dynamic rerouting and weather updates to mitigate inflight risks.
• Played a pivotal role in coordinating with ground handlers, fuel agents, and customer teams, ensuring a seamless pre-flight setup that contributed significantly on OTP (On-Time Performance).

Flight Dispatcher - Premier Airways Pvt. Ltd.

(2015-06 - 2016-01)

• Played a foundational role in establishing the Flight Dispatch department for a newly launched airline, contributing to the successful operational readiness.
• Collaborated with the Operations Manager and regulatory bodies to design and implement SOPs, ensuring compliance with national and international aviation norms.
• Provided critical feedback on dispatch workflows, risk protocols, and process controls, resulting in streamlined coordination across ground operations, airside services, and dispatch teams.
• Maintained and updated crucial operational documentation such as FCOMS, RTOW Charts, MEL, AOM, and Jeppesen Manuals, contributing to 100% documentation accuracy during internal audits.

Flight Dispatcher - GO Airlines (I) Ltd. - Mumbai

(2011-01 - 2015-05)

Ensured safe and efficient dispatch of 1000+ monthly flights using ARMS and live weather data; drove fuel and load optimization, supported route planning and rerouting, developed SOPs for the NOTAM cell, and coordinated with ATC and apron teams to uphold high dispatch accuracy and OTP.

Flight Dispatcher - Aviotech Pvt. Ltd. - Hyderabad

(2010-09 - 2011-01)

Instrumental in establishing the Flight Dispatch department for a startup airline, developed SOPs and operational documents, and coordinated with airport authorities to expedite clearances and ensure regulatory compliance.

Operations Manager - AIR INDIA SATS

(2008-09 - 2010-09)

Led OCC operations ensuring on-time departures and safety compliance; managed airline contracts, conducted team training on Departure Control Systems, and improved turnaround efficiency and client satisfaction.

Flight Dispatcher - Air Deccan / Kingfisher Airlines

(2004-09 - 2008-09)

Managed dispatch documentation and manual flight planning across the domestic network, supported pilots during deviations, coordinated with engineering teams, and ensured accurate fuel planning and ATC clearances during rapid airline expansion.

Executive Diploma - Data Science & AI - IIIT, Bangalore (upGrad)

Bachelor of Science - Maths, Physics, Computers - Osmania University