CRM- Manager - Sribaby Properties - Coimbatore
(2025-10)
- Handle complete CRM operations for real estate projects
- Ensure timely customer communication through calls, emails, SMS & WhatsApp
- Monitor booking status, payment collections, and documentation
- Maintain customer records in CRM software
- Prepare daily, weekly, and monthly sales & CRM reports
- Handle customer queries, complaints, and issue resolution professionally
- Ensure customer satisfaction and post-sales support
- Manage agreement process, collection to be completed by 20 days, registration follow-ups to be completed by 30 days, and handover coordination
- Train and support CRM executives/team members when required
- Monitor inventory updates and unit availability
- Generate MIS reports for management review
- Ensure smooth end-to-end customer lifecycle management
Sr. Digital Marketing Exec & CRM - Greenfield Housing - Coimbatore
(2021-10 - 2025-08)
- Email Campaigns, SMS Campaigns, WhatsApp Campaigns
- Facebook Ads, Google Ads, YouTube Ads, LinkedIn Ads
- Social Media Post Design creatives
- Website Maintenance
- Basics of Python and SEO
- Salesforce and Lead Generation
- Achieving Target Collections and Completing Registrations within 20 days of timeline
Jr. Digital Marketing Exec. - Snackexperts.com - Chennai
(2018-06 - 2019-05)
- Creating Email campaigns and Social Media Postings
- Answering customer queries and complaints
- Content Writing and Presentations
- Collecting customer feedback and reviews
Intern - Snackexperts.com - Chennai
(2018-03 - 2018-05)
- Pick & packing FMCG goods from delivery line to final boxing
- Maintaining cleanliness and hygiene practices in production line
