Scrum Master at Guidehouse (2023-07 – 2026-03)
Agile Delivery Lead and Jira Project Administrator for two concurrent distributed teams — Frontend (4 engineers) and Backend (9 engineers) — in a regulated fintech environment. Owned end-to-end delivery tooling, workflow governance, and Jira project configuration across both teams. Reported delivery health to executive stakeholders and coached teams on Agile maturity and accountability.
- Improved release predictability by tracking sprint commitments against actuals across 5–6 delivery cycles, identifying a hidden cross-team dependency pattern, and introducing a data-validated capacity buffer with a weekly pre-planning sync — reducing delivery delays by 1–2 weeks and enabling consistent stakeholder commitments.
- Optimised the flow of user stories and protected committed scope by diagnosing mid-cycle injection patterns across ETL dependencies, presenting root cause data to the Product Owner to reframe team performance issues as dependency management problems, and establishing cross-team demand visibility before each planning cycle.
- Resolved delivery blockers within a 24-hour SLA, proactively tracking cross-team dependencies — preventing bottlenecks from cascading into customer-facing release delays and maintaining a consistently clear path for sprint delivery.
- Maintained a healthy, prioritised product and sprint backlog in close collaboration with the Product Owner, enforcing Definition of Ready and Definition of Done standards to stabilise team output and improve estimation accuracy.
- Raised feature delivery success by aligning product, engineering, and business stakeholders early in each cycle — reducing scope misalignment and improving the team's ability to ship committed features on time.
- Converted delivery data — scope, capacity, risk, and cycle time — into executive-ready reports, enabling leadership to make informed decisions and maintain clear visibility into distributed team performance.
- Identified a delivery slowdown through pattern analysis and root cause investigation; introduced targeted knowledge transfer sessions to resolve legacy system gaps — restoring full team output within two weeks.
- Led all Agile ceremonies for remote-first distributed teams — sprint planning, daily stand-ups, sprint reviews and demos, and retrospectives — building a culture of transparency and accountability that sustained delivery quality across time zones.
Technical Lead — QA & Agile Delivery at Tata Elxsi (2021-10 – 2023-06)
Led QA and Agile delivery for data-driven applications, building the delivery discipline and process rigour that directly underpinned the Agile Delivery Lead role at Guidehouse.
- Accelerated product delivery timelines across multiple streams through disciplined backlog prioritisation and workflow optimisation — consistently meeting release schedules and protecting scope commitments to stakeholders.
- Led defect lifecycle management and risk mitigation, reducing late-stage quality issues that would otherwise delay releases; provided clear delivery status and impact reporting to cross-functional stakeholders.
- Mentored team members on Agile best practices — assessing individual strengths and developmental needs, fostering ownership and iterative improvement in a distributed team context.
- Proactively facilitated release planning sessions and team retrospectives ahead of SM transition, sharpening delivery leadership capabilities directly applied at Guidehouse.
Senior Test Engineer — QA & Agile Contributor at H&R Block (2018-03 – 2021-09)
Contributed to high-compliance fintech delivery as a senior QA engineer, developing deep understanding of Agile delivery cycles, release risk management, and quality assurance from the engineering side.
- Designed and executed API testing strategies for high-compliance financial systems, writing SQL queries and joins to validate data integrity across ETL pipelines — ensuring quality gates were met before each release.
- Managed defect lifecycle in Jira and Azure DevOps (ADO) — tracking issues across sprint boards and ADO Test pages, improving resolution efficiency and providing data visibility to the delivery team to support on-time releases.
- Participated in release planning, backlog refinement, and team retrospectives — building foundational Agile knowledge and developing early skills in risk assessment and delivery issue identification.
