Stalin Kumar Dhal

Performance-driven hospitality professional with 17+ years of comprehensive experience across hotel operations, food & beverage, business development, strategic planning, revenue management, and multi-property leadership. Proven track record of managing complex hospitality operations while driving profitability, operational efficiency, guest satisfaction, and sustainable business growth. Currently serving as Senior AVP – Hospitality at RajHans Group, leading the hospitality vertical and overseeing strategic, operational, financial, and commercial performance across multiple properties.

Experienced in managing large-scale teams, hotel openings, Room Division and F&B operations, P&L, cost optimization, corporate partnerships, customer acquisition, and service excellence.

Senior AVP – Hospitality at RAJHANS GROUP (2025-04 – Present)

Business Value Offered

• Report directly to the Director and lead the RajHans Hospitality vertical, managing a portfolio comprising 109 rooms, 2 banquet facilities, and 2 fine-dining restaurants designed by Gauri Khan.
• Manage an overall business portfolio of approximately ₹80–100 Cr., driving 13% revenue growth since April 2025 through strategic revenue management, business development, operational optimization, and commercial initiatives.
• Lead a workforce of 310 employees, including 22 direct reports, providing strategic direction, mentoring, and performance leadership to the Area Operations Manager and functional teams.
• Oversee end-to-end operations across Front Office, Food & Beverage, Housekeeping, Engineering, Security, and other critical functions, ensuring service consistency, guest satisfaction, operational efficiency, and business continuity.
• Drive financial performance through close management of key hotel KPIs, including ADR of ₹6,200 and RevPAR of ₹6,800, with continued focus on occupancy, profitability, and cost efficiency.
• Expand the corporate and institutional portfolio through strategic account acquisition and relationship development with Reliance, Vedanta, CEL, and Adani Solar.
• Develop new revenue opportunities across Corporate, MICE, Wedding, and other high-value customer segments.
• Successfully lead the opening and operationalization of 2 new hotels/properties, covering strategic planning, operational readiness, team deployment, service standards, and business ramp-up.
• Drive business strategy, organizational growth, and operational excellence through collaboration with senior leadership and cross-functional teams.
• Strengthen processes and develop high-performing teams while maintaining focus on revenue, profitability, customer experience, and long-term business objectives.

General Manager at HOTEL PINCODE – BUTTA HOSPITALITY (2023-06 – 2025-03)

• Managed overall hotel operations, including financial planning, strategic forecasting, corporate policy compliance, and service standards.
• Developed and implemented strategic plans aligned with organizational objectives, contributing to significant improvements in operational efficiency.
• Conducted monthly performance reviews with department heads to assess KPIs and identify improvement opportunities.
• Supported the planning and execution of special events and promotional initiatives, contributing to increased occupancy and guest engagement.
• Managed domestic and international travel arrangements, booking strategies, and administrative activities to achieve cost savings.
• Managed accounts and commercial activities focused on revenue growth, profit margins, product and service mix, partner negotiations, sales, customer retention, and acquisition.
• Reviewed financial and non-financial reports to identify challenges and develop appropriate solutions.
• Regulated operational activities to ensure teams delivered results aligned with organizational strategy and objectives.
• Conducted regular meetings with department leaders to review strategic progress and identify areas requiring improvement.
• Coordinated infrastructure and facility stabilization, renovation, and expansion initiatives, including budgeting, sales, and costing.

General Manager at HOTEL CITY CENTER, BENGALURU (2022 – 2023)

• Supported overall hotel management with focus on financial performance, guest satisfaction, staff development, and quality standards.
• Led recruitment, training, and performance management activities to maintain service quality and operational efficiency.
• Collaborated with the General Manager on sales and marketing strategies, guest satisfaction analysis, and financial reporting.
• Evaluated guest feedback and implemented corrective actions to resolve service and operational issues.
• Maintained product and service quality through regular operational evaluations and effective resolution of guest complaints.
• Supported implementation of technology solutions to improve customer service and operational efficiency, particularly across Housekeeping and Front Office.

Regional Manager at ABSOLUTE BARBECUE – SOUTH INDIA (2019 – 2022)

Scope: Managed operations across 27 outlets in South India.

Assistant General Manager at HOTEL ROYAL ORCHID, PUNE (2017 – 2018)

• Supported the General Manager in managing overall property operations, with focus on financial performance, guest satisfaction, staff development, and quality standards.
• Led recruitment, training, and staff discipline initiatives to maintain smooth hotel operations.
• Supported sales and marketing strategies aimed at achieving business objectives.
• Conducted guest satisfaction assessments and financial analysis, recommending corrective actions where required.
• Monitored product and service quality through regular evaluations and investigation of customer complaints.
• Supported the integration of technology solutions to improve customer service, increase hotel revenues, and streamline Housekeeping and Front Office operations.

Senior Food & Beverage Service Manager at JEH NUMA PALACE – A HERITAGE HOTEL, BHOPAL (2015 – 2017)

Food & Beverage Service Manager at SAYAJI GROUP OF HOTELS (2014 – 2015)

• Led the Food & Beverage department, overseeing service planning, operations, administration, staff performance, and professional development.
• Developed and implemented strategies to enhance customer satisfaction, strengthen brand image, and maintain quality standards.
• Introduced initiatives to diversify food and beverage offerings.
• Collaborated with Sales & Catering and Marketing teams to support business growth and commercial objectives.

Restaurant Manager at SAYAJI GROUP OF HOTELS (2013 – 2014)

• Ensured exceptional service delivery and a high-quality dining experience for guests.
• Provided detailed menu information, including ingredients, garnishes, and preparation methods.
• Monitored guest identification to ensure compliance with legal age requirements for alcohol and tobacco sales.

Food & Beverage Executive at SAYAJI GROUP OF HOTELS, INDORE (2012 – 2013)

Food & Beverage Captain at ITC FORTUNE, VAPI, GUJARAT (2008 – 2012)

Senior Guest Service Associate at HOTEL SAYAJI, VADODARA (2007 – 2008)

• Delivered customer service by greeting guests, explaining menu items, and presenting daily specials.
• Maintained cleanliness of tables, trays, and chairs.
• Handled guest payments through multiple payment methods.

Bachelor of Commerce (B.Com.) – Utkal University (2008)

Bachelor's in Hotel Management & Catering – P.H.M.C.S., Bhubaneswar, Odisha (2002)

P.G.D.C.A. – Computer Applications – Jaipur Town, Odisha (2001)