Aviation and Visa Specialist
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Results-driven management professional experienced in Aviation, Visa Process, Fraud Prevention, Profiling, Team Management, Leadership, Critical Decision-Making, Customer Service, Incident Investigation and Reporting (including Root Cause Analysis), Teamwork, Training and Coaching, Supervising, and Working Safely (certified by IOSH-UK). Skilled in conducting audits, collaborating with internal and international regulatory auditors, and Emergency Management (I co-wrote the emergency procedure for Sri Lanka Batik Air station, modifying it to suit local procedures).
Throughout my career, I have successfully held senior management positions, including Station Manager at Batik Air and Malindo Air (Lion Air Group), Aircraft Ground Dispatcher at Dnata/Emirates Group (earning a Star Award for preventing a potential safety incident), Flight Officer at Dnata/Emirates Airline Group, and Load Controller at Qatar Aviation/Attar Travels.
I hold a Bachelor’s degree in Business Administration and am currently pursuing a Master’s degree in Business Administration from the prestigious Wrexham University of UK. A designated Six Sigma Yellow Belt Professional, I am multilingual (I fluently speak three languages and have basic communication in three others, including Hindi and Arabic). I excel in tactfully resolving conflicts and possess excellent communication skills alongside a strong drive to tackle challenges head-on.
I have good knowledge of computer software such as MS Office. I achieved an impressive score of 599 out of 600 on the British Council English proficiency test.