Stella A

A challenging and rewarding position as a customer service executive that utilizes my expertise to help me grow in my career, and to reach the position of a chief executive by contributing my best.

Senior pre sales associate - Nibav Lifts

(2024-05)

• Assist the sales team with technical insights and product knowledge.
• Conduct detailed product demonstrations for potential customers.
• Identify customer needs and suggest appropriate solutions.
• Collaborate with the sales team to prepare proposals and presentations.
• Support the development of sales strategies and tactics.
• Provide pre-sales technical support and answer customer queries.
• Work closely with account executives to ensure successful deal closure.

Processes Associate (Medical insurance) / Senior Risk Analyst - Ippopay Technologies Private Limited

(2022-04 - 2024-02)

• Transaction processing according to standard work & SOP.
• Prioritize transactions according to detailed guidelines to meet SLA.
• Plans and prioritizes tasks and work responsibilities to achieve objectives.
• Comprehending and responding to customer inquiries.
• Monitor transactions/merchants to identify risk/fraud and take necessary action immediately.
• Handle transaction queries in case of discrepancies where disputes arise from the customer.
• Work closely with partner banks and Cyber-cell to handle chargebacks/customer disputes and ensure timely recovery to reduce losses.
• Speak to merchants or customers to understand and address queries/concerns.
• Identify innovative ways to reduce risks by providing inputs on enhancing the process and reducing monetary losses.

SME (Sales and Retention) - Hermes I Ticket Private Limited

(2015-04 - 2020-02)

• Responding promptly to customer enquiries via telephone and e-mail in a professional & efficient manner.
• Dealing efficiently with questions and queries from members.
• Keeping up to date services and company products.
• Handling the query and issue via telephone and e-mails.
• Promoting the Company's products and services to members.
• Handling objections professionally.

Collection Executive - Mahindra Holiday and Resorts India Private Limited

(2014-03 - 2015-03)

• Responding promptly to customer enquiries via telephone and e-mail in a professional & efficient manner.
• Dealing efficiently with questions and queries from members.
• Keeping up to date services and company new resorts.
• Handling the query and issue via telephone and e-mails.
• Promoting the Company's products and service to members.
• Handling objections professionally.

Customer Care Executive - RMP INFOTEC PVT LMT

(2012-08 - 2013-09)

• Ensuring that customer enquiries are resolved at first point of contact unless specialist knowledge or further investigation is required.
• Responding promptly to customer enquiries in person or via telephone, letter, and email in a professional & efficient manner.
• Using the in-house system to record necessary information and instigate actions as required.
• Processing orders, forms, applications and requests for information.
• Dealing efficiently with questions and queries from customers.
• Keeping up to date with all the company's products, services and procedures.
• Directing requests and unresolved issues to other colleagues.
• Maintaining up to date paper and computer based files and administrative systems.
• Promoting the company's products and services to customers.
• Handling objections professionally.
• Complete weekly sales reports & maintain inventory.

Senior Telesales Officer - NET Ambit Infosource private limited The role of Telesales / Telemarketing involves generating sales leads and/or selling a range of products/services through outbound telephone contact to achieve a predetermined revenue target or sales quota. Employees in this role focus on short sales rather than establishing relationships. The position requires an energetic & enthusiastic approach as well as resilience and stamina.

• Experience: 6 months

Diploma - Web Designing - Arena Multimedia (2011) Vadapalani Chennai

Higher Secondary - D.T.E.A Senior Secondary School (2009) New Delhi

S.S.L.C - D.T.E.A Senior Secondary School (2007) New Delhi