Stella H

Strategic Senior Technical Program Manager with 13+ years of experience leading enterprise-scale cloud platform, infrastructure modernization, AI/Infrastructure operations, and digital transformation programs across India and global regions like America, Singapore, APAC, Europe. Experienced in cloud migration, hyperscale infrastructure operations, infrastructure governance, ITIL service management, cloud platform modernization, automation, and enterprise reliability engineering. Demonstrated success in improving infrastructure performance by 35%, reducing operational costs by 20%, increasing service delivery efficiency by 40%, and maintaining 99.9%+ uptime across distributed enterprise environments.

IT Manager – Infrastructure & Cloud Program Lead - Bray - Chennai

(2025-01)

Scope: Multi-region IT operations | 2600+ users | 10 member team

• Directed enterprise IT infrastructure and cloud operations, achieving 99.9%+ uptime across distributed environments
• Delivered Azure cloud migration program, reducing infrastructure costs by 20% and improving scalability
• Established program governance framework (RAID, reporting, steering reviews) improving delivery transparency and risk mitigation
• Directed WAN/network modernization program, improving performance by 35%
• Executed data center migration & virtualization initiatives with zero downtime (business continuity ensured)
• Improved service delivery performance by 40% through ITIL optimization and automation
• Improved infrastructure observability, proactive monitoring, and SRE-driven operational practices reducing unplanned downtime by 25% across distributed enterprise environments
• Strengthened cybersecurity & ISO 27001 compliance, improving audit readiness by 30%
• Optimized ₹1.85 Cr portfolio budget, driving cost savings through vendor consolidation and automation
• Lead cross-functional teams across infrastructure, cloud, security, and IT service delivery
• Managed end-to-end program lifecycle (initiation, planning, execution, governance, closure)
• Oversaw portfolio roadmap, dependencies, and cross-project alignment
• Collaborated with engineering and operations teams supporting platform engineering, CI/CD governance, and enterprise monitoring initiatives
• Supported Infrastructure as Code (IaC) and cloud governance initiatives
• Led executive stakeholder communication and steering committee reviews
• Governed vendors, SLAs, KPIs, and service performance metrics
• Drove capacity planning, monitoring, and enterprise infrastructure strategy

Assistant Manager / IT Project Manager - Flex Global Business Services - Chennai

(2021-09 - 2024-12)

• Delivered multi-region infrastructure and cloud-native transformation programs across APAC environments using Agile, ITIL, automation, and scalability-focused operational models
• Improved SLA adherence and reduced escalations through service process optimization
• Led Microsoft 365 & endpoint transformation programs
• Strengthened vendor governance & contract performance management
• Managed project lifecycle (initiation to closure) including planning, scheduling, and risk hi
• Maintained RAID logs, status reporting, and stakeholder communication
• Ensured on-time, on-budget delivery across multiple concurrent projects

Lead – Technical Business Analyst / Solution Manager - Flex Global Business Services - Chennai

(2015-02 - 2021-08)

• Translated business requirements into scalable IT infrastructure and application solutions
• Supported digital transformation and system integration initiatives
• Improved delivery timelines through structured program governance and stakeholder management

Associate Engineer – Application Support - Flex Global Business Services - Chennai

(2014-03 - 2015-01)

• Delivered L2/L3 support, incident management, and root cause analysis (RCA)
• Reduced recurring issues through problem management and monitoring improvements

Web Development & Customer Support - Freelancer

(2013-05 - 2014-02)

Bachelor of Engineering - Computer Science - Anna University (2013)