Steven Devan

Career Objective: To work in a challenging environment that encourages learning and creativity and provides exposure to new ideas and stimulates personal and professional growth by providing good work culture. 5 years of team leading in RCM processing 11 years of Experience in US Health Care (RCM Processing) 2 years of experience in XML, Pagination and Data Conversion I highly Motivated, honest, hard working , and talented, outside the box thinker and self starter. Mental ability to overcome any challenge and ability to work hard.

Supervisor for Payment Posting at Medexpert Billing and consulting (GCC of EMSMC) (2023-10 – Present)

• Planning and organizing production schedules.
• Assessing project and resource requirements.
• Estimating, negotiating and agreeing budgets and timescales with Management.
• Determining quality control standards.
• Hiring Candidates
• Monitor Performance
• Testing hardware components individually and in tandem with external computer systems.
• Analyzing systems data in order to make changes to the hardware configuration.
• Assigns tasks to employees.
• Conducts performance reviews.
• Writes up reports of employee behaviors.
• Keeps work area clean and organized.
• Motivates employees.
• Responds quickly and practically to emergencies, crises, or unexpected problems during the shift.
• Keeps supervisors and upper level management apprised of daily operations.
• Trains and integrates new employees.
• Ensure that daily production goals are met.

Quality Controller for refund processing at Global Healthcare (2022-04 – 2023-10)

Account receivable specialist at Micro Infoteck (2010-05 – 2022-04)

• Review outstanding insurance claims.
• Follow up with insurance companies through phone, payer portals, email, or IVR.
• Check claim status and identify the reason for non-payment.
• Determine whether the claim is pending, denied, rejected, paid, or underpaid.
• Document every follow-up accurately in the billing system.
• Analyze denial reason and denial codes.
• Identify the root cause of the denial.
• Take appropriate action, such as:
• Corrected claim
• Reconsideration
• Appeal
• Medical records submission
• Eligibility correction
• Authorization correction
• Timely filing documentation
• Track appealed claims until resolution.

Quality Analyst at SPi Global (2010 – 2012)

Data Entry and Data Conversion Executive at Tricom Info Tech (2007-10 – 2010-05)

Master of Business Administration (MBA) in International Business – Annamalai University (2017)

Bachelor of Arts (BA) in Tourism and Travel Management – A.M. Jain College Meenambakkam Chennai (2009)