Ritik Yadav

2+ years driving cross-functional program execution, CEO/MD-level stakeholder management, and technology-led business operations across sales, marketing, and operations.

Manager - Strategy (Sales and Marketing) at Flow Realty - Power of Flow Realty LLP (2026-04 – Present)

• Migrated messaging infrastructure to Gallabox and Double Tick, resolving the company's largest operational bottleneck and raising delivery rates from 30% to 70% within 2 days.
• Built and launched a booking platform with integrated payment gateways and multi-tier portals, unifying customer, developer, and partner access into a single system processing over INR 2 crore in monthly transaction volume.
• Drove business operations cost reduction by shifting marketing and reporting workflows from third-party tools to in-house AI-built systems and revamping the company website in-house, saving INR 11 lakhs in combined recurring costs.
• Stood up Ozonetel contact center infrastructure across 12 agents and 9 concurrent projects, restructuring pre-sales workflows as part of a broader business operations overhaul to raise agent call throughput from 70 to 150 calls/day and cut average response TAT to 10 minutes.
• Built a Windows application powered by the DeepFilterNet3 AI noise-suppression model to eliminate background noise for pre-sales agents in real time, deploying at zero fixed and recurring cost.
• Leading a full CRM change management initiative, migrating sales, marketing, and operations data onto a unified Zoho Suite platform.
• Led AI adoption and governance across marketing and operations, training teams on Claude (Skills, Cowork, MCP integrations) for content, reporting, and dashboard automation.

Executive Trainee - Strategy (Sales and Marketing) at Rustomjee - Keystone Realtors Limited (2025-04 – 2026-04)

• Delivered Chief-of-Staff–style support to the CEO and Managing Director, leading NPS analysis across 100+ channel partners and preparing 10+ board-level presentations that informed strategy behind Rs. 1,100 Cr in quarterly sales volume.
• Deployed a 24x7 AI voice bot handling 200+ daily calls as part of a business operations automation initiative, cutting average response time from 15 minutes to under 1 minute.
• Built and distributed 5+ structured weekly and monthly KPI dashboards across 4 cross-functional teams, establishing a governance and operating cadence that gave senior leadership real-time visibility into performance metrics and risk indicators.
• Conducted data-driven risk assessments across 20+ micromarkets for land acquisition strategy, flagging non-viable locations and identifying high-potential markets for senior leadership.
• Partnered with sales, marketing, and operations teams to design and document an evolving operating model, defining ownership structures and task accountability across workstreams.

Product Marketing Intern at SysMind, LLC (2024-05 – 2024-07)

• Analysed multiple sectors for MelpApp's product-market fit and delivered data-driven go-to-market recommendations.

Supply Chain Management Intern at Flipkart Internet Private Limited (2021-08 – 2021-10)

• Managed inventory, packaging, and sorting during Big Billion Days, processing ~50K orders/hour across a 2-shift fulfillment environment.

Master of Business Laws in Business Laws – National Law School of India University (2025 – 2027)

M.Sc. in Data Science and Management – IIT Ropar and IIM Amritsar (2023 – 2025)

B.A. Programme in Economics and Commerce – Sri Aurobindo College, University of Delhi (2020 – 2023)