Relationship Manager at Future Flix Media (TigerExchange) (2023-06 – Present)
Generated sales across gaming platforms and managed customer relationships
- Generated sales across gaming platforms, creating new gaming accounts tailored to customer preferences.
- Resolved customer inquiries related to games, website functionality, transactions, and offers.
- Managed inbound and outbound calls, ensuring timely and effective communication.
- Maintained accurate sales records using Excel and Google Sheets.
- Utilized CRM tools, such as Servetel, Ace phone to optimize sales performance and customer engagement.
- Provide administrative and technical support to clients, ensuring timely and efficient service delivery.
- Manage client communications and coordinate tasks to support business operations.
Senior Academic Counsellor at Intriped Innovation Pvt Ltd (eHobby) (2024-11 – 2025-01)
Called international parents to explain online courses and promoted demo classes
- Called International (US & UAE) parents to explain online courses in Maths, Coding, and Science.
- Promoted free demo classes and handled parent queries professionally.
- Assessed student requirements and recommended suitable programs.
- Scheduled demo classes based on parent availability across time zones.
- Maintained lead follow-ups and demo status using CRM tools.
- Met daily calling and demo booking targets consistently.
Senior Debt Collector at Think and Learn Pvt Ltd (BYJU'S) (2021-04 – 2023-04)
Managed client relationships and recovered customer debts
- Managed key client relationships, ensuring satisfaction with BYJU'S products and services.
- Collaborated with internal teams to deliver exceptional client experiences.
- Developed strategies to help clients achieve success, understanding their needs and goals.
- Led a team member, focusing on productivity and training new joiners.
- Conducted seminars and workshops to provide enrichment opportunities for students.
- Managed loan details, providing SOA or NOC with finance partners.
- Utilized CRM tools like Salesforce, Lead Square, LMS, and Google Sheets to streamline operations.
- Recovered customer debts 30+ days past due and retained customers through targeted offers.
Content Moderator at ShareIt (Coxswain Technologies) (2020-05 – 2021-04)
Ensured user-generated content compliance and led content moderation team
- Ensured user-generated content compliance with platform community standards.
- Identified and removed violating content to maintain a safe environment.
- Prevented the spread of spam, fake news, and misinformation.
- Led a team of content moderators to ensure platform health and safety.
- Monitored content from MOJ and CIRCLE, handling tags, reports, NSFW content, and campaigns.
R&D Engineer at SS Natu Plastics and Metals Private Limited (2019-04 – 2020-04)
Conducted research and development activities for product quality improvement
- Conducted research and development activities to improve product quality and efficiency.
- Collaborated with cross-functional teams to implement engineering solutions.
Customer Support Specialist at Oyo Rooms (Eureka Outsourcing Services) (2016-08 – 2017-09)
Responded to customer inquiries and resolved product/service problems
- Respond to customer inquiries via phone, email, chat, or social media.
- Resolve product or service problems by clarifying issues and providing solutions.
- Handle complaints professionally and escalate issues when necessary.
- Document customer interactions and maintain accurate records in CRM tools.
- Follow up with customers to ensure resolution and satisfaction.
