Supply chain management
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Addressed and resolved customer complaints effectively, reducing escalations and supporting customer retention.
Oversaw customer account management, ensuring billing and payment records were accurate and up to date.
Leveraged CRM tools to monitor customer interactions and data, improving service quality and responsiveness.
Built and nurtured strong relationships with key clients and stakeholders, driving repeat business and referrals.
Managed global customer accounts, ensuring accurate license, asset, and entitlement handling for seamless post-purchase technical support.
Streamlined supply chain processes, including invoicing and overdue balance management, to optimize transaction flow.
Collaborated with Deal Desk and leadership to resolve escalations and deliver exceptional customer service.
Supported global Salesforce contract administration, working with cross-functional teams (Sales, TAM, CSM) to provide optimal technical support.
Developed Salesforce reports and dashboards to deliver real-time insights into customer trends for strategic decision-making.
Oversaw overdue ShareFile balances, ensuring service continuity and collaborating with Renewals and Sales to identify opportunities and reward programs.
Supported the Sales team with quote and opportunity generation for ShareFile renewals, enhancing the customer experience.
Collaborated with cross-functional teams (Sales, Order Management, etc.) to identify and resolve customer asset data issues.
Partnered with Product teams to ensure accurate asset entitlements and address missing components.
Utilized Power BI to analyze and correct discrepancies in “Last Price Paid” values, improving quoting accuracy.
Managed customer-driven license updates, including merge, consolidation, split, transfer, and split-transfer.
Ensured accurate billing/account records and optimized CRM usage for service quality.
Built strong client relationships, driving repeat business and referrals.
Managed global accounts, licenses, assets, and entitlements for seamless support.
Streamlined invoicing, overdue balance management, and supply chain processes.
Supported Salesforce contract administration and created dashboards for data-driven decisions.
Managed overdue balances, collaborated with Sales/Renewals, and improved customer experience.
Supported quotes and opportunities to drive renewals and revenue growth.
Resolved asset data issues with Sales/Order Mgmt. and ensured correct entitlements with Product teams.
Used Power BI to identify/correct pricing discrepancies and improve quoting accuracy.
Managed customer license updates (merge, split, transfer, consolidation).
BCA: 06/2015 Dr. C.V. Raman University - Bilaspur PUC: 06/2011 Government PU College - Bengaluru SSLC: 07/2004 SVM English School - Bengaluru
