Subham Jaiswal

Results-driven Logistics Operations and Area Management Professional with 5+ years of experience in warehouse operations, dispatch management, transportation coordination, branch operations, supply chain execution, freight operations, and last-mile delivery. Currently working with Safexpress Pvt. Ltd. as Area Manager, overseeing logistics operations across 8 branches, managing 100+ delivery and warehouse staff, and handling approximately 2,000+ tons of deliveries per month.

Proven ability to maintain 95%+ SLA adherence, reduce shipment delays by 18–20%, improve dispatch efficiency, manage high-volume shipment operations, and coordinate with warehouse, branch, transport, and customer teams. Skilled in SLA/KPI monitoring, route planning, manpower management, MIS reporting, customer escalation handling, SAP Cloud, and Advanced MS Excel.

Area Manager - Safexpress Pvt. Ltd.

(2023-01)

• Managing end-to-end logistics operations including shipment movement, dispatch planning, inventory monitoring, route planning, and delivery execution across 8 branches.
• Handling approximately 2,000+ tons of deliveries per month while ensuring timely shipment movement and operational efficiency.
• Leading and managing a team of 100+ delivery and warehouse staff, including manpower allocation, performance tracking, and daily operational coordination.
• Maintaining 95%+ SLA adherence through effective shipment tracking, route planning, branch coordination, and timely issue resolution.
• Reduced shipment delays by 18–20% through proactive shipment tracking, escalation management, and coordination with warehouse, delivery, and transport teams.
• Supervising daily branch operations, same-day delivery activities, route planning, pending inventory monitoring, and dispatch performance.
• Monitoring shipment aging, pending inventory, delivery performance, SLA adherence, and key operational KPIs.
• Coordinating with warehouse teams, delivery staff, transport vendors, and branch operations teams to ensure timely dispatch and delivery execution.
• Handling customer escalations and resolving operational issues to maintain service quality and customer satisfaction.
• Preparing and reviewing MIS reports, operational dashboards, shipment reports, and performance analysis for management review.
• Driving process improvements to improve dispatch accuracy, reduce delays, and enhance overall operational productivity.

Assistant Sales Manager - DTDC Express Ltd.

(2022-01 - 2023-12)

• Managed logistics coordination and customer operations for Vedanta Aluminium Ltd., a national account.
• Coordinated shipment movement, dispatch execution, customer servicing, and freight operations.
• Worked closely with branch teams and operations departments to ensure smooth logistics handling.
• Supported customer relationship management, issue resolution, and service improvement initiatives.
• Achieved business targets through operational support, account coordination, and customer engagement.

Business Development Officer - TCI Freight

(2021-01 - 2022-12)

• Managed account operations and logistics coordination for L&T Pvt. Ltd.
• Coordinated freight movement, shipment planning, delivery follow-ups, and operational support activities.
• Prepared MIS reports and monitored customer accounts, outstanding payments, and service performance.
• Supported business development activities through client coordination and operational execution.

Executive - HDFC Bank

(2019-01 - 2020-12)

• Generated new business leads through societies, educational institutions, and corporate organizations.
• Built and maintained strong relationships with customers and key stakeholders.
• Handled customer relationship management, business acquisition, and customer servicing activities.
• Promoted digital banking solutions and supported customer onboarding processes.

MBA - Finance & Marketing - Accurate Institute of Advanced Management, Greater Noida (2017-01 - 2019-12)

Bachelor of Business Administration - Technical Education & Research Institute, Ghazipur (2014-01 - 2017-12)