Subham Singh

Highly motivated and experienced Cashier with a proven track record of providing exceptional customer service and handling cash transactions with accuracy and efficiency. Proficient in operating point-of-sale systems, managing inventory, and maintaining a clean and organized checkout area. Strong communication and interpersonal skills, with a commitment to delivering a positive and seamless experience to customers and providing excellent customer service by resolving inquiries and addressing concerns promptly.

Additionally, experience in monitoring store inventory, identifying low stock levels, and ensuring timely replenishment.

Shift Manager - Elevate Experience - Guwahati (Airport Terminal 2)

(2026-03)

• Supervised and motivated a team of 10 employees to maintain high energy and productivity throughout the shift.
• Evaluated employee performance and provided constructive feedback to boost team morale and reduce turnover.
• Resolved customer complaints quickly and effectively, turning potential escalations into long-term customer loyalty.
• Monitored quality control and store standards, ensuring compliance with all health, safety, and hygiene regulations.
• Delegated opening and closing duties, successfully passing on actionable shift notes to the next manager.
• Tracked daily sales, costs, and revenues, meeting or exceeding shift-specific profit targets.
• Managed cash handling procedures, safely balancing registers and preparing accurate end-of-shift deposits.
• Maintained optimal inventory levels by ordering supplies, resulting in zero stock-outs during critical business hours.

Customer Service Officer - MODICARE LTD - Guwahati

(2021-02 - 2026-03)

• Overseeing day-to-day billing, cash handling, cash reconciliation, operations of the branch and ensuring smooth functioning.
• Products procurement adherence to established policies and procedures.
• Stock management.
• Customer service, assisting customers with inquiries and providing product information.
• Investigate and resolve customer issues, collaborating with other departments if needed.
• Demonstrated empathy, patience, and a positive attitude in all customer interactions.
• Developed and maintained strong relationships with clients, building trust and loyalty.
• Utilized active listening skills to understand customer needs and provide personalized solutions.
• Ensured timely and accurate payment processing for all invoices and accounts receivable.
• Processed and resolved customer billing inquiries and disputes in a timely and professional manner.

Cashier - Shoppers Stop Ltd. - Guwahati

(2019-02 - 2020-05)

• Handle cash, credit, debit, or other forms of payment accurately and efficiently.
• Operate the cash register or POS system to scan and ring up purchases.
• Customer service, assisting customers with inquiries and providing product information.

B.Com - Accountancy - Province College (2018)

Higher Secondary - B M B B Jr Commerce College (2015)