Subhash Sharma

To work in a reputed organization that facilitates the advancement of my technical knowledge & professional career by providing me a competitive & motivating environment leading to the growth of myself and the organization

Sprinklr/Flexydial Dialer - HDFC Bank Limited - New Delhi and Kolkata India

(2019-12)

• Creation: Campaign, Queue,User Group, User or Dialer profile
• Mapping: Suppression list, user properties, user skills, RM DID No or Voice application
• Experience with predictive dialer, preview dialer or manual dialer.
• Dialer strategy or opration: configuration, monitor and troubleshooting dialer setting,call routing, contact rates,Agent talk time,Churn reducation or voice settings.
• Campaign setup and routing: Plan and excutive campaign setups across multiple products, Configuration strategy logic and lead prioritization, pacing ratio or align campaigns with capacity planning.
• Compliance and Risk management: maintain documention and reporting for audit or monitoring or address regulatory risk.
• Data analysis and reporting: provide daily, weekly or monthly KPI reporting to leadership with actionable recommendations(Agent hygiene,Lead anylasis,Pivot Chert or Dashboard)

Vodafone process - Cogent E – Services Private Limited - Noida U.P. India

(2019-01 - 2019-07)

• Resolved customer queries and problem using effective communication and providing step-by-step Solutions.
• Managed complaints with calm,clear communication and problem solving.

Linux system administrator - Tech and sSystem Private Limited - Bhopal M.P. India

(2018-03 - 2018-12)

Installation and configuration server

Bachelors of Engineering - IT(Information Technology) - RITS, Bhopal (2017)

High School Certificate Examination - Maths-Science - 10+2Highschool,Nabinagar Aurangabad,(Bihar) (2013)

Senior Secondary Certificate Examination - 10+2HighSchool,Nabinagar Aurangabad,(Bihar) (2008)