Subhasree Paravastu

Program Management professional with 8+ years of experience leading large-scale onboarding, implementation, customer success, and operational excellence across India's leading EdTech organizations. Proven expertise in managing end-to-end school onboarding, driving implementation from kick-off to go-live, leading cross-functional initiatives, optimizing operational processes, and improving customer adoption through data-driven decision-making. Successfully partnered with 125+ schools, empowered 1040+ school leaders, trained 1,400+ educators, and positively impacted the learning experience of 4,25,000+ students while consistently delivering high customer satisfaction consistently maintained NPS ratings between 4.5 and 4.8/5, achieved 91–96% customer retention, delivered 94–115% value retention, and scalable implementation programs.

Passionate about building scalable onboarding systems, optimizing workflows using AI, and driving measurable business outcomes.

Associate Manager – Training Operations & Program Delivery at Ratnasagar Pvt. Ltd. (2025-01 – Present)

• Lead end-to-end onboarding, implementation, and execution across 50–60 partner schools, ensuring successful delivery from project kick-off through implementation.
• Own implementation planning, stakeholder communication, delivery governance, and operational excellence across multiple concurrent projects.
• Design and standardize SOPs, onboarding playbooks, implementation frameworks, and documentation to improve scalability and consistency.
• Collaborate with Product, Content, Client Success, Sales, and Training teams to ensure seamless customer onboarding and implementation.
• Build dashboards and analyze implementation metrics to monitor customer health, project progress, operational KPIs, and delivery timelines.
• Identify risks, analyze bottlenecks, and implement process improvements to enhance customer experience and operational efficiency.
• Leverage AI-powered tools to automate reporting, documentation, content creation, and workflow management.
• Successfully managed implementation across 50–60 partner schools.
• Empowered 150+ School Leaders, Principals, Vice-Principals, and Academic Coordinators.
• Trained and supported 300+ teachers through onboarding and implementation programs.
• Positively impacted learning experiences of 150,000+ students.
• Maintained 4.5/5 Net Promoter Score (NPS).
• Achieved 94% Customer Retention.
• Achieved 96% Value Retention through strong implementation and customer engagement.
• Standardized implementation workflows through SOPs and operational playbooks.

Senior Academic Advisor – Training Implementation & Client Success at LEAD School (2022-01 – 2025-12)

• Owned end-to-end onboarding and implementation across assigned partner schools, ensuring successful adoption and long-term customer success.
• Delivered onboarding, implementation, and capability-building programs for school leadership teams and educators.
• Partnered with Product, Curriculum, Operations, and Customer Success teams to improve implementation quality and customer experience.
• Monitored implementation milestones, customer adoption, and performance metrics to proactively identify risks and improve outcomes.
• Conducted executive business reviews and maintained strong relationships with school leadership teams.
• Drove continuous process improvements by standardizing implementation practices and strengthening customer engagement.
• Maintained an average 4.8/5 Net Promoter Score (NPS).
• Achieved 95% Customer Retention.
• Achieved 115% Value Retention through increased student admissions and expanded program adoption.
• Empowered 800+ School Leaders, Principals, Vice-Principals, and Academic Coordinators.
• Trained 1,000+ teachers.
• Enabled 190 teachers annually for three consecutive years to receive the LEAD National Best Teacher Award across 1,500+ partner schools.
• Mentored schools whose students produced 50+ National Championship Semi-finalists every year in competitions involving 1.5 million+ students nationwide.
• Positively impacted learning experiences of 200,000+ students.

Learning Transformation Partner at Chrysalis (2021-01 – 2022-12)

• Led end-to-end onboarding and implementation of academic transformation programs across 30–35 partner schools, ensuring successful adoption and sustained program impact.
• Partnered with School Leaders, Principals, Academic Coordinators, and teachers to drive curriculum implementation, instructional excellence, and organizational change.
• Designed and facilitated onboarding sessions, professional development workshops, and implementation reviews to strengthen educator capability and program adoption.
• Collaborated with Curriculum, Academic Excellence, Customer Success, and Operations teams to ensure seamless implementation and continuous improvement.
• Monitored implementation milestones, customer health, adoption metrics, and stakeholder feedback to identify risks and improve program outcomes.
• Developed action plans based on classroom observations, implementation reviews, and performance data to enhance instructional quality and student learning.
• Maintained strong relationships with school leadership teams, ensuring successful implementation, customer satisfaction, and long-term engagement.
• Successfully managed onboarding and implementation across 30–35 partner schools, delivering high-quality implementation and customer success outcomes.
• Empowered 70+ School Leaders, Principals, Vice-Principals, and Academic Coordinators through leadership coaching, implementation support, and strategic academic guidance.
• Trained and mentored 100+ teachers through structured onboarding, curriculum implementation, and continuous professional development programs.
• Positively impacted the learning experience of 75,000+ students by strengthening instructional practices and implementation quality across partner schools.
• Maintained an average Net Promoter Score (NPS) of 4.6/5, reflecting consistently high customer satisfaction and implementation success.
• Achieved 91% customer retention through proactive stakeholder engagement, implementation excellence, and responsive customer support.
• Delivered 94% value retention by strengthening school partnerships, improving program adoption, and supporting sustained academic outcomes.
• Used implementation data, stakeholder feedback, and classroom observations to drive continuous process improvements and enhance program effectiveness.

Public Speaking Expert at PlanetSpark (2020-01 – 2021-12)

• Delivered virtual learning programs for global learners.
• Onboarded students into structured learning journeys.
• Managed learner progress, parent engagement, and customer satisfaction.
• Conducted assessments and personalized coaching.

Franchisee Manager & Facilitator at Number Nagar (2019-01 – 2020-12)

• Managed centre operations, admissions, scheduling, academic delivery, and customer engagement.
• Coordinated day-to-day operational workflows and stakeholder communication.
• Improved learner engagement through structured academic interventions.

Math HOD & Teacher at Sri Chaitanya Techno School (2017-01 – 2019-12)

• Led academic operations for the Math department, including curriculum planning and quality assurance.
• Monitored student assessment data and implemented targeted strategies for performance improvement.
• Supervised and mentored teaching staff, ensuring adherence to academic standards and processes.

Post Graduation Diploma in Educational Technology (PGDET) in Educational Technology – Indira Gandhi National Open University (2023-01 – 2024-12)

Bachelor of Technology (B.Tech) in Technology – IIIT RGUKT (2013-01 – 2017-12)

Pre-University Course – IIIT RGUKT (2011-01 – 2013-12)

Secondary Education – St. Anne's EM High School (2011-12)