Subhiksha N

CMDB and Configuration Management professional with 6+ years of experience in Asset & Configuration Management, CI Relationship Validation, and Common Service Data Model (CSDM) implementation on the ServiceNow platform, Application maintenance & support. Skilled in validating CI relationships and dependencies, resolving application-to-CI mapping gaps, ensuring CMDB data accuracy, and supporting ITOM processes. Good knowledge on Health Care Payer & Life Sciences domain.

Experienced in .NET debugging, SQL, and Agile delivery, with a strong track record of root cause analysis, stakeholder collaboration, and maintaining KPI/CSAT goals. Quick learner, extremely motivated to constantly develop new skills and grow professionally by gaining practical experience.

Sr. Infra Developer — CMDB / Configuration Management at Cognizant Technology Solutions (2024-04 – Present)

Client: Sanofi Winthrop Industries, France

• Validate CI relationships and dependencies within the CMDB, partnering with application owners, infrastructure SMEs, and CI Class Owners to confirm service map accuracy and completeness.
• Identify and resolve gaps in application-to-CI relationships, ensuring alignment with CMDB lifecycle management and regulatory dependency visibility requirements.
• Apply the Common Service Data Model (CSDM) framework to structure, organize, and standardize CMDB data, ensuring consistency, accuracy, and alignment with industry best practices.
• Provide technical guidance to IT teams, process owners, and stakeholders on CMDB best practices, data governance, and platform capabilities.
• Collaborate cross-functionally across departments to support efficient asset management and continuous CMDB data quality improvement.

Application Analyst at Cognizant Technology Solutions (2020-10 – 2024-02)

Client: Health Care Service Corporation, United States

• Triaged, debugged, and resolved application and data issues by analyzing root causes, contributing to accurate downstream configuration and asset records.
• Collaborated with development teams to reproduce and debug application defects, ensuring timely resolution and minimal disruption to service data integrity.
• Supported member enrollment, report generation, validation error resolution, payment processing, and backend member data updates.
• Delivered application enhancements in an Agile model, participating in daily scrum meetings and coordinating deployments to QA and production environments post testing and approvals.

Bachelor of Technology in Computer Science and Engineering – SASTRA Deemed University (2016-06 – 2020-05)