Subir Bairagi

Detail-oriented Data Analyst with a strong background in business reporting, process optimization, and customer operations. Proven expertise in transforming raw datasets into actionable insights using SQL, Power BI, and Advanced Excel. Skilled in managing large-scale data trackers and improving resolution efficiency through systematic data analysis.

Associate, Customer Service Representative - Affirm

(2023-07)

• Handling customer concerns at Affirm and maintaining a comprehensive Excel tracker for all customer cases, logging case ID, customer details, issue descriptions, and date received.
• Updated and monitored daily and weekly status of each case (Open, In Progress, Resolved) to ensure timely follow-up and closure.
• Employed Excel functions like VLOOKUP, COUNTIF, and pivot tables to organize and summarize case data effectively.
• Improved data accuracy and resolution efficiency through systematic tracking and timely management of escalations.

SENIOR REPRESENTATIVE ADVISOR - Concentrix

(2022-10 - 2023-07)

• Assisted customers with inquiries, concerns, and issues related to T-Mobile products and services.
• Handled billing inquiries, troubleshooting technical problems, and resolving account issues efficiently.

CUSTOMER SERVICE EXECUTIVE - Tech Mahindra

(2019-10 - 2022-10)

• Handled escalated complaints, resolving complex customer issues with professionalism and positive outcomes.
• Followed strict company regulations, compliance measures, and standard quality processes.

B.Com - Delhi University (2016)

12th - CBSE Board (2013)