Subir Das Roy

Seeking my next career challenge in a dynamic and professional environment that equally allows me for the development of my comprehensive and extensive management experience for the company with the purpose of its further development and the achievement of its objectives.

ASSISTANT MANAGER (SOFT SERVICE & CUSTOMER CARE) - PRIMARC - Kolkata, India

(2017-03)

• Planned strategy to ensure efficient management of assets - Managed, maintained, and supported the reliability of the systems, equipment, properties, and assets in the facility.
• Supervised development/monitoring of facilities maintenance program.
• Directed all activities relating to contracted facility services, including but not limited to technical reviews, materials, equipment, and product requisitions.
• Assisted and guided the facility management team to manage the projects assigned.
• Coordinating the entire activity of the After Sales Support (Service & Support area) department and an active involvement in the process that determined each member of the team to better understand the values of the company.
• Facilitate collaboration and communication with the project team.
• Monitoring the progress of individual projects within the operating areas and for recommending solutions to the potential problems
• Keeping contact with customers to ensure that delivery and installing deadlines are met.
• Responsible for office management, planning and control.
• Checking the customer premises are ready for installation to begin.
• Serving as liaison between clients with accounts and various departments within the company
• Preparing & and maintaining MIS data.
• Collection in time is a major responsibility. Follow-up with the customer for payment of maintenance charges.
• Coordinating and organizing customer care structures, and develop business relationships with customers.
• Responsible for safety & and security service and coordination with security service provider.
• Provide assistance to the existing customers of new projects.
• Responsible for handling petty cash at sites.

Bachelor's degree - COMMERCE - NORTH BENGAL UNIVERSITY (1995-03)