Freelance Language Specialist | Transcription | Annotation | QA - Freelance
(2023-09)
- Working as an independent freelancer collaborating with global organizations including RWS, TELUS, Global Language Solutions, Sigma AI, SSGInfotech, Micro1 and JustAct.
- Performing roles as Language Reviewer, AI Trainer, Transcriptionist, and Translator across multiple AI and linguistic projects.
- Testing and evaluating AI speech agents for accuracy, response quality, and conversational flow.
- Handling multilingual assignments in English, Bengali, and Hindi, ensuring high accuracy and adherence to client-specific guidelines.
- Reviewing and validating AI-generated outputs, training annotators, and contributing to quality improvement workflows.
- Delivering transcription, translation, and annotation tasks within strict turnaround timelines while maintaining high-quality standards.
QA Lead – Audio Transcription & Annotation - iMerit Technology - Kolkata, India
(2022-05 - 2023-09)
- Led quality assurance for large-scale audio annotation and speech-to-text projects, including speaker identification, emotion tagging, acoustic event labeling, and audio classification.
- Designed and implemented Gold Standards, annotator consensus models, subsampling strategies, and edge-case reviews to ensure maximum data accuracy and consistency.
- Managed multiple POCs and production projects using platforms such as AWS, Datasaur, Dataloop, and Ango Hub for NLP and Audio AI workflows.
- Collaborated with client developers, project managers, and internal teams to improve delivery quality, turnaround time, and client satisfaction.
Legal Transcriber (Freelance) - Lex Carta Private Limited - Chennai, India
(2021-01 - 2022-05)
- Delivered high-accuracy legal transcriptions while consistently meeting strict turnaround timelines.
- Edited and formatted legal documents to client-specific style guidelines.
- Demonstrated adaptability to new transcription tools and platforms.
Senior Transcriptionist – Legal Domain - Strategic Legal & Accounting Outsource Services - Kolkata, India
(2014-08 - 2021-07)
- Transcribed and edited Australian legal proceedings, including court hearings, witness statements, and legal correspondence, with strong understanding of Australian legal terminology and formatting standards.
- Acted as a primary client interface, handling communication, issue resolution, and feedback loops to improve service delivery and client satisfaction.
- Managed multiple remote desktop (RDP) environments, ensuring data security, confidentiality, and adherence to international compliance protocols.
Senior Quality Analyst - Medical Transcription - Sandgates Solutions Pvt. Ltd. - Kolkata, India
(2011-08 - 2014-08)
- Reviewed and audited medical transcriptions for compliance with industry standards.
- Generated monthly analytics-driven QA reports to identify trends and training needs.
- Provided structured feedback and mentoring to transcription editors.
- Managed offshore and onshore teams, including Australian, NZ, US healthcare processes.
Public Relations Officer - St. Mary's Technological Foundation - Kolkata, India
(2011-03 - 2011-07)
- Coordinated media relations, press conferences, and promotional events.
- Maintained website content and supported recruitment initiatives.
Senior Recruitment Manager - FocusMT (India) Pvt. Ltd. – Nuance Communications Inc. - Hyderabad, India
(2008-11 - 2011-03)
- Managed end-to-end bulk recruitment for medical transcription and QA roles.
- Led sourcing through job portals, referrals, and direct networking.
- Oversaw onboarding, induction, background verification, and HR documentation.
- Handled vendor management alongside recruitment, overseeing production and quality deliverables to ensure compliance with organizational standards.
Senior Proofer / Editor – Medical Transcription - FocusMT (India) Pvt. Ltd. – Nuance Communications Inc. - Hyderabad, India
(2005-11 - 2008-03)
- Edited machine-generated medical reports on Dictaphone/eScription platforms.
- Ensured strict compliance with HIPAA confidentiality standards.
- Performed post-audit quality checks on medical records reviewed by other editors and proofers, ensuring alignment with client guidelines and maintaining high accuracy standards.
Senior Medical Transcriptionist - Vareque Communications - Kolkata, India
(2003-10 - 2005-10)
- Transcribed diverse medical documents including operative notes, discharge summaries and SOAP notes.
- Maintained high accuracy and compliance with HIPAA guidelines within prescribed TAT.
Probationary Medical Transcriptionist - InfoVision Software Pvt. Ltd. - Kolkata, India
(2002-11 - 2003-09)
- Delivered manual medical transcriptions with consistent quality and turnaround time.
