Subramanian M

Senior Atlassian Consultant with 15+ years of experience specializing in Jira, Jira Service Management (JSM), Confluence, Atlassian Cloud, migrations, administration, customization, integrations, automation, and platform governance. Proven experience supporting enterprise Atlassian environments, leading Jira Server/Data Center to Cloud migrations, instance consolidations, Jira and Confluence mergers, platform upgrades, and large-scale administrative initiatives. Strong expertise in workflows, schemes, permissions, custom fields, screens, project roles, automation, REST APIs, enterprise integrations, security, access governance, and stakeholder management.

Senior Atlassian Consultant / Atlassian Administrator

Provide senior-level administration, architecture, consulting, and operational support for enterprise Atlassian Jira and Confluence environments.

• Design, implement, and maintain Jira configurations including Issue Type Schemes, Workflow Schemes, Field Configuration Schemes, Screen Schemes, Permission Schemes, Notification Schemes, Issue Security Schemes, Project Roles, Custom Fields, Project Categories, Boards, Filters, Dashboards, and Reports.
• Lead and support Jira Server/Data Center to Atlassian Cloud migrations, including discovery, assessment, migration planning, configuration mapping, testing, production migration, data validation, and post-migration support.
• Lead Jira and Confluence instance mergers and consolidations, addressing project/space key conflicts, users, groups, permissions, workflows, custom fields, attachments, and configuration dependencies.
• Plan and execute Atlassian platform upgrades, maintenance activities, environment refreshes, and infrastructure-related changes in collaboration with infrastructure, security, application, and business teams.
• Partner with cross-functional IT teams to coordinate system migrations, application integrations, infrastructure changes, security requirements, and production deployments.
• Provide expert user and project support covering project setup, user and group management, roles and permissions, workflow issues, custom fields, screens, JQL, reporting, automation, and issue troubleshooting.
• Analyze complex Jira and Confluence issues, perform root-cause analysis, and implement sustainable solutions to reduce recurring incidents.
• Develop and maintain Jira automation and REST API-based solutions to automate administrative and operational activities.
• Design and support integrations between Atlassian products and enterprise applications using REST APIs, webhooks, middleware, and automation.
• Administer Atlassian user access, groups, permissions, project roles, application access, and security controls in accordance with enterprise governance requirements.
• Support Atlassian Guard / Access, authentication, security, API access, and user lifecycle management.
• Establish and maintain Atlassian governance standards covering project configuration, permissions, workflows, custom fields, integrations, and marketplace applications.
• Review and optimize Atlassian Marketplace applications, licenses, and usage to support cost optimization and platform standardization.
• Work with security and compliance teams on audit requirements, access reviews, API governance, audit logging, and platform security controls.
• Develop technical documentation, administration standards, migration runbooks, configuration documentation, and operational procedures.
• Provide technical guidance and mentoring to Jira/Confluence administrators and support teams.
• Act as a senior technical consultant and SME for Atlassian-related initiatives, providing recommendations to technical and business stakeholders.