Suby Kumari

Application Support and Oracle Hospitality professional with 2.3+ years of experience in technical support, application support, and hospitality technology solutions. Currently working as an Interface Consultant supporting Oracle Hospitality OPERA Cloud implementations, interface migrations, Go-Live activities, and production support for Hyatt properties globally. Hands-on experience with OPERA Cloud basic, OXI, OEDS, HTNG, KIOSK, OWS, IFC8, IFC8.Net, interface configuration, system integrations, incident management, troubleshooting, and stakeholder coordination.

Skilled in Microsoft 365, Outlook, Teams, Exchange Online, OneDrive, and customer support operations. Proven ability to analyze and resolve complex technical issues, ensure SLA compliance, support business-critical applications, and deliver seamless customer experiences in fast-paced production environments.

Interface Consultant – Oracle Hospitality at NTT DATA (via Exa soft Technologies) (2025-05 – Present)

• Support Oracle Hospitality OPERA Cloud implementation and migration projects for Hyatt properties globally.
• Configure and deploy hospitality interfaces including OXI, OEDS, IFC8, IFC8.Net, POS, PBX, Door Lock, Voicemail, Parking, Internet, and Payment systems.
• Create and manage Property Interfaces in OPERA Cloud and perform interface migration activities.
• Configure Interface Controllers, service accounts, connectivity settings, and logging parameters.
• Execute end-to-end testing, Go-Live validation, and post-production support.
• Monitor logs, troubleshoot interface issues, and resolve production incidents within SLA timelines.
• Coordinate with hotel operations teams, vendors, and stakeholders during implementation and rollout activities.
• Support remote implementations through Zoom/Webex and provide post-Go-Live stabilization support.
• Worked as part of the Hospitality Migration Services Support team, specializing in Oracle Hospitality OXI migration and interface support activities.
• Configured, re-pointed, validated, and tested Oracle Hospitality interfaces including OXI, OEDS, HTNG, OWS, and KIOSK during property migration and deployment projects.
• Coordinated with third-party vendors and corporate clients to perform interface testing, troubleshoot integration issues, and ensure successful project delivery.
• Created and managed JIRA tickets for service restarts, issue tracking, and change requests while adhering to SLA requirements.
• Monitored Oracle ICCP Portal and OGTS tickets, investigated interface-related incidents, and provided timely resolution and production support.
• Performed post-migration validation, system health checks, and root cause analysis to ensure seamless interface functionality and operational stability.

Technical Support L1 (Dell Technologies) at Concentrix (2024-03 – 2025-04)

• Provided L1/L2 technical support for Dell laptops, desktops, workstations, monitors, docking stations, and peripheral devices through voice and chat channels.
• Diagnosed and resolved hardware, software, Windows OS, and peripheral-related issues to minimize user downtime.
• Assisted users with Microsoft Teams, including login issues, meeting connectivity, audio/video troubleshooting, and collaboration features.
• Supported Microsoft Outlook for email configuration, mailbox access, profile corruption, send/receive failures, and calendar synchronization.
• Provided support for OneDrive, SharePoint, and Shared Drives, including file synchronization, access permissions, sharing issues, and data recovery assistance. Assisted users with Microsoft 365 applications and account-related issues.
• Supported Exchange Online (Microsoft 365) for mailbox management, email delivery issues, distribution groups, and account troubleshooting.
• Performed basic network troubleshooting, including VPN connectivity, DNS resolution, Wi-Fi, and internet-related issues.
• Assisted with software installation, system configuration, patch updates, user account management, and access provisioning.
• Managed incident tickets, service requests, escalations, and follow-ups while ensuring SLA compliance.
• Collaborated with cross-functional teams to ensure timely issue resolution and business continuity.
• Resolved 50+ customer queries daily while maintaining high service quality and achieving 90%+ customer satisfaction scores.
• Maintained accurate ticket documentation and provided timely customer communication throughout the incident lifecycle.

Bachelor of Technology in ECE – Maryland Institute of Technology and Management (2021-09 – 2025-06)

Senior Secondary Education – National Institute of Open Schooling (2019 – 2020)

Polytechnic Degree – Government Women's Polytechnic College (2015-04 – 2018-05)