Suchita Jadhav

Dynamic Front Desk Executive with 10 years of expertise in office administration, customer service, and operational coordination. Proven ability to excel in high-volume front-office environments while improving administrative efficiency and delivering outstanding service across healthcare, finance, and hospitality sectors.

Front Office Admin Executive - Dr. Jariwala Laboratories - Mumbai

(2014-06 - 2019-09)

• Coordinated 50+ walk-in customers on a daily basis with 98% accuracy.
• Managed daily center operations, ensuring high productivity, and seamless patient flow.
• Analyzed medical prescriptions and customer requirements to align appropriate diagnostic services.
• Maintained 100% accuracy in company inventory levels and administrative databases.
• Resolved complex customer concerns through active listening and efficient problem-solving.

Sales Co-ordinator - HDFC Securities - Mumbai

(2011-06 - 2012-09)

Resolved over 500+ client inquiries and complaints per month with a 98% satisfaction rate, significantly enhancing long-term customer retention and brand loyalty.

• Orchestrated end to end processing for the sales involving client correspondence, preparing reports, and facilitating team collaboration.
• Identify high potential prospects during the call and pitching high value products ensuring increased revenue output.

Front Office Admin Executive - Angel Broking Securities Pvt. Ltd. - Mumbai

(2008-01 - 2009-04)

• Served as the primary point of contact for more than 30 visitors, handling inquiries and escalating urgent issues to management.
• Streamlined paperwork processes, identifying and correcting data discrepancies in real-time.
• Conducted preventative maintenance on office equipment to ensure zero downtime in daily operations.

Receptionist - Riviera Resorts - Matheran

(2004-10 - 2007-12)

Bachelor of Commerce - Commerce - Mumbai University (2002-04)

Certificate Course - MS-CIT - Mumbai (2004-07)