Suchitra Maharana

A motivated and enthusiastic IT graduate with a passion for solving real-world challenges through innovative technology solutions. Committed to continuous learning and excellence, I thrive in collaborative environments and take initiative to lead projects that drive impactful results. With strong problem-solving abilities and a creative mindset, I aim to contribute effectively to organizational goals while growing both personally and professionally.

Customer Service Executive at DEXIT Global. Ltd. (2025-08 – 2026-06)

• Provided first-level technical support to end users via phone, email, and ticketing system.
• Logged and tracked support tickets, ensuring timely resolution and user satisfaction.
• Assisted users with system installations, configurations, and troubleshooting.
• Escalated complex issues to higher-level support teams when necessary.
• Maintained documentation of common issues and solutions for knowledge base.
• Prepare reports using Excel.
• Maintain high customer satisfaction levels.

Master in Computer Application in Computer Application – Mumbai University

Bachelor in Computer Science in Computer Science – S.B.R.G Autonomous Womens College (2022 – 2025)

HSC – Nalanda Vidyamandir (2020 – 2022)

SSC – Shivaji Vidyalaya high School (2020)