Suchitra Parashar

PGDM student specializing in HR & Marketing with 2+ years of professional experience in customer operations, cross-functional HR coordination, and stakeholder communication at Tech Mahindra. Skilled in employee engagement, onboarding support, and CRM tools. Certified in Generative AI and Data Analytics. Seeking an HR internship (Work From Home) to apply people management and analytical skills in a dynamic HR team.

Associate – Customer & HR Operations - Tech Mahindra Ltd. - Noida

(2022-01 - 2024-09)

Customer Operations and HR Coordination (Cross-functional)

• Managed high-volume customer interactions via chat, email, and calls ensuring timely resolution and high satisfaction.
• Handled technical troubleshooting, guided users through product-related issues, and maintained accurate CRM records.
• Collaborated with cross-functional teams to resolve complex cases and improve service delivery.
• Supported end-to-end onboarding processes including documentation handling and new-hire communication.
• Acted as point of contact for team-level issue escalation, liaising between employees and management.
• Contributed to employee engagement activities through consistent internal communication support.
• Assisted in maintaining employee records and coordinating HR-related administrative tasks.

In-Store Marketing & Consumer Insights (Live Project) - Dabur India Ltd. - India

(2026-01 - 2026-01)

• Executed in-store marketing and promotional activities to enhance brand visibility.
• Collected and documented customer insights and feedback to support marketing strategy.
• Assisted in merchandising and ensured product availability across retail outlets.

PGDM - Marketing & HR - IMS Ghaziabad (2025-06)

Bachelor of Commerce - B.Com - Sido Kanhu Murmu University (2022-01)

Intermediate - 12th - Deoghar College (2019-01)