Sudarsan 20

Cybersecurity professional with a Cisco Ethical Hacker certification, Google Cybersecurity Professional Certificate, and a proven background in System Administration. Proficient in network security, incident response, vulnerability management, and penetration testing, with hands-on experience in Wireshark, Splunk, Kali Linux, and Nmap. A lifelong learner with a track record of adaptability, seeking to apply technical troubleshooting and security expertise to a dynamic IT team.

Intern System Administrator at T&I Projects Limited (2025-11 – 2026-03)

• Managed organizational security posture by mapping servers and directories to authorized employees, strictly adhering to the Principle of Least Privilege (PoLP).
• Diagnosed and resolved software vulnerabilities for enterprise endpoints, maintaining 100% service availability for department operations.
• Optimized local office infrastructure by troubleshooting and securing network-connected peripherals including scanners and printers.
• Streamlined employee productivity by identifying root causes for complex system errors and implementing scalable technical solutions.

Customer Support Executive at Omega Healthcare (2024-10 – 2025-08)

• Accelerated cash flow and maximized reimbursements in Healthcare Revenue Cycle Management by resolving complex claim denials.
• Maintained high collection efficiency and strict HIPAA compliance while interpreting EOBs and auditing outstanding claims.
• Collaborated on Project Modernizing Medicine (MODMED) to handle high-volume insurance eligibility and verification processes.

Intern Associate Technology at Virtusa (2023-02 – 2023-05)

• Managed technical incidents via ServiceNow, ensuring timely resolution of system-wide disruptions.
• Monitored critical infrastructure metrics (CPU, disk space) to proactively mitigate potential system outages and performance bottlenecks.
• Leveraged Power BI to transform raw technical data into interactive dashboards for leadership reporting.

Bachelor of Science in Computer Science – KPR College of Arts Science and Research (2020-06 – 2023-04)

Higher Secondary School in Arts with Computer Applications – PSG Sarvajana Higher Secondary School (2018-06 – 2020-04)