Sudarsan Kumar
Sudarsan Kumar - Director:IT Delivery & Operations
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About
Delivery & Program Management leader with 19+ years of experience across IT Infrastructure, Strategic Transitions, and Hybrid Cloud operations.
Experience
Delivery & Program Management leader with 19+ years of experience across IT Infrastructure, Strategic Transitions, and Hybrid Cloud operations. Known for driving multimillion-dollar portfolios, leading 150+ global team members across North America, EMEA, and APAC, and orchestrating SLA-focused delivery models. Adept at building governance frameworks, enabling process maturity, and delivering measurable outcomes such as cost reduction, CSAT improvement, and incident prevention.
Certified in ITIL and PRINCE2, with a passion for mentoring future leaders and driving measurable business outcomes such as 9% incident reduction and 18% CSAT improvement
Education
- B.E – Electronics & Communications Anna Univ (2001-2005)
- ITIL V3 FOUNDATION
- ITIL V3 EXPERT
- PRINCE2 PRACTITIONER
