Sudarshan J
Branch Operations Executive
About
Commerce graduate with hands-on experience in branch operations, customer relationship management, and data handling. Skilled in managing customer enquiries, maintaining operational records, and supporting sales processes. Demonstrates strong communication and coordination abilities with a consistent focus on improving service efficiency and customer satisfaction.
Experience
Branch Operations Executive - ACTE Technologies - Bengaluru
(2025-12)
- Managed CRM system and maintained accurate, up-to-date customer records
- Handled inbound customer enquiries and clearly explained training programs to prospective students
- Maintained operational data and prepared regular performance and activity reports
- Managed social media communication channels and responded promptly to leads
- Supported the sales team with follow-ups, scheduling, and inter-departmental coordination
Apprentice Trainee - Sagility - Bengaluru
(2024-08 - 2025-01)
- Processed healthcare G&A; operations including insurance claims and rework cases
- Handled provider payment processing in accordance with policy guidelines
- Verified payment accuracy and managed recovery cases to minimize errors
- Coordinated with healthcare providers for payment clarifications and dispute resolution
Education
Bachelor of Commerce - Accounting & Finance - SSMRV Degree College, Bengaluru (2020 - 2023)
Pre-University Certificate - SSMRV Pre-University College, Bengaluru (2018 - 2020)
Secondary School Leaving Certificate - Shantiniketan Trust School (2017 - 2018)
