Sudarshan J

Commerce graduate with hands-on experience in branch operations, customer relationship management, and data handling. Skilled in managing customer enquiries, maintaining operational records, and supporting sales processes. Demonstrates strong communication and coordination abilities with a consistent focus on improving service efficiency and customer satisfaction.

Branch Operations Executive - ACTE Technologies - Bengaluru

(2025-12)

• Managed CRM system and maintained accurate, up-to-date customer records
• Handled inbound customer enquiries and clearly explained training programs to prospective students
• Maintained operational data and prepared regular performance and activity reports
• Managed social media communication channels and responded promptly to leads
• Supported the sales team with follow-ups, scheduling, and inter-departmental coordination

Apprentice Trainee - Sagility - Bengaluru

(2024-08 - 2025-01)

• Processed healthcare G&A; operations including insurance claims and rework cases
• Handled provider payment processing in accordance with policy guidelines
• Verified payment accuracy and managed recovery cases to minimize errors
• Coordinated with healthcare providers for payment clarifications and dispute resolution

Bachelor of Commerce - Accounting & Finance - SSMRV Degree College, Bengaluru (2020 - 2023)

Pre-University Certificate - SSMRV Pre-University College, Bengaluru (2018 - 2020)

Secondary School Leaving Certificate - Shantiniketan Trust School (2017 - 2018)