Sudeshna Paul

Experienced Hospitality and Spa Management professional with expertise in overseeing spa and salon operations, guest relations, team leadership, service excellence, and revenue growth. Skilled in managing daily operations, enhancing customer satisfaction, coordinating wellness programs, maintaining hygiene and safety standards, and driving business performance. Strong ability to lead teams, develop client retention strategies, and deliver exceptional guest experiences in luxury hospitality, wellness, and beauty environments.

Salon Manager - Blown Bel Rd - Blown Bel Rd

• Managed daily salon operations, ensuring exceptional guest satisfaction and service quality.
• Supervised therapists, beauticians, reception staff, and support teams to maintain operational efficiency.
• Developed promotional packages and membership programs that increased customer retention and revenue.
• Maintained compliance with hygiene, safety, and hospitality standards.
• Monitored inventory levels, coordinated vendor relationships, and controlled operational costs.
• Handled guest feedback and resolved service concerns promptly and professionally.
• Trained and mentored staff on customer service excellence, upselling techniques, and operational procedures.
• Prepared operational reports, revenue analyses, and performance reviews for management.

Spa Supervisor - O2 Spa Royal Orchid Hal Rd - O2 Spa Royal Orchid Hal Rd

• Assisted in managing daily guest appointments and service schedules.
• Coordinated staff assignments and ensured smooth service delivery.
• Maintained treatment rooms, equipment, and facilities according to quality standards.
• Supported sales initiatives by promoting spa treatments, retail products, and memberships.
• Monitored customer satisfaction and implemented service improvement initiatives.

Bachelor's Degree / Diploma / Certification - BBA Marketing / UI UX Certification and diploma