Sudha Munjal

Result driven 20 years of experience in the areas of Library Operations, Setting up new libraries, Process & People Management, Procurement and Market Research. I possess very high degree of professional commitments, loyalty and multi-tasking skills. I have been delivering exemplary performance in a highly competitive and challenging work culture and have gained a very rich experience in innovatively managing all spheres of library.

Manager, Central Content Procurement Unit, South East Asia (India & Sri Lanka) - British Council - India & Sri Lanka

(2008-01 - 2014-08)

Managing contracts and relationships with suppliers for the benefit of British Council by ensuring adherence to standard operating procedures and policies. Procurement and distribution of appropriate content for diverse audiences using scientific methods of customer satisfaction surveys, market research, and new developments in publishing world for selection of books, journals and digital databases for all libraries in India and Sri Lanka in co-operation with sector advisors and local delivery teams using the library and other British Council systems to process orders, acquisitions, catalogue records and other collections data per agreed timetable / budgets / targets.

• Managing a budget of GBP 650,000 for procurement of publications & Journals for libraries across India.
• Monitor monthly KPI's (key performance indicators) developed by regions to ensure flawless operations across libraries in India & Sri-Lanka and to advice remediation steps to control variances.

Deputy Head Library Information Services, North India - British Council - North India

(1994-01 - 2007-12)

Responsible for innovatively managing British Council libraries (Northern India region)

• Identifying and driving improvements to innovatively bring transformation from manual processes to technology driven processes enabling state-of-art modern library.
• Initiating customer satisfaction surveys to plan and execute measures towards increased customer satisfaction.
• Networking with high profile audiences and leaders across industry to increase library customer base by organizing special meets, one-touch points.
• Engagement of young, culturally and ethnically diverse users through the use of new technologies viz brain-storming sessions, movie reviews, book launch programs, meet the author, seminars / workshops and social media networking tools for the mutual benefit.
• Inventory and scarce resources management – By planning budgeting and implementation of cost effective measures in acquisition of books, journals and digital databases and working out inter-library exchange arrangements across geographies of British council Libraries.
• Authoritative knowledge point of contact to meet specific information needs of users in finding books, research articles and journals.
• Managing a team of Managers for surprise free library operations, effective process improvements, transformations, sharing of best practices across British Council libraries.
• Mentoring managers with career development plans, performance management, feedback and training needs.

Masters in Library & Information Science - Library & Information Science - University of Delhi (1994-01)

Bachelor of Library and Information Science - Library and Information Science - University of Delhi (1993-01)

MBA - IGNOU

Bachelor of Science (Honours) - Botany - Hansraj College, University of Delhi (1992-01)