General Manager - The Nest Wellness Women & Fertility Clinic
(2026-05)
Overall administration and operational management of the fertility clinic.
- Supervision of reception, nursing, pharmacy, laboratory, housekeeping, and support services.
- Recruitment, on boarding, attendance monitoring, leave management, and employee documentation.
- Preparation and implementation of HR policies, SOPs, and departmental protocols.
- Monitoring daily collections from reception, pharmacy, and procedures.
- Coordination with consultants regarding OP schedules, procedures, and patient appointments.
- Inventory control and stock monitoring of pharmacy, consumables, OT, and nursing departments.
- Preparation of management reports, MIS reports, and performance reviews.
- Patient grievance handling and service quality improvement initiatives.
- Vendor coordination, procurement follow-up, and facility management.
- Ensuring NABH-compliant operational practices and documentation.
Front Office Manager - Loka Medicity Hospital
(2025-11 - 2026-04)
- Managed complete front office and reception operations.
- Planned consultant schedules and coordinated OP appointments.
- Supervised reception executives and PRO team activities.
- Duty rosters and work allocation for reception staff.
- Managed driver schedules and transportation requirements.
- Coordinated patient registrations, admissions, and billing support.
- Handled patient complaints and service recovery.
- Prepared daily operational reports and management updates.
- Coordinated with clinical and non-clinical departments for smooth patient flow.
Team Leader – Reception & International Desk - G G Hospital, Thiruvananthapuram - Thiruvananthapuram
(2024-04 - 2025-11)
- Lead and supervise a dynamic team of front desk executives, ensuring smooth daily operations and top-tier patient service delivery.
- Oversee reception activities including patient check-in, scheduling, enquiry handling, and inter-departmental coordination.
- Ensure adherence to hospital protocols and quality standards, maintaining a calm and welcoming environment under high-pressure scenarios.
- Mentor and train new reception staff on hospital systems, service etiquette, and international patient handling.
- Handle escalated patient concerns with professionalism and resolve service conflicts swiftly to ensure satisfaction.
- Collaborate closely with doctors, administrative teams, and billing departments for seamless patient experience.
- Monitor front desk KPIs and provide monthly reports on patient flow, satisfaction, and service efficiency to management.
- Drive improvements in workflow processes, incorporating feedback from patients and team members alike.
Patient Relations Officer (International Desk) - G G Hospital, Thiruvananthapuram - Thiruvananthapuram
(2023-08 - 2024-03)
- Handled international patient processes, ensuring timely registration, consultation scheduling, and follow-up coordination.
- Managed high-priority C Form submissions within 24 hours, maintaining legal compliance.
- Led the design and execution of agent incentive programs to enhance global collaboration.
- Monitored patient communication channels, addressing over 50 inquiries per day.
- Generated daily performance analytics to support strategic decision-making.
Inpatient Coordinator - G G Hospital, Thiruvananthapuram - Thiruvananthapuram
(2020-06 - 2023-08)
- Streamlined the inpatient admission process with attention to documentation and patient service quality.
- Built strong internal liaisons between accounts, admin, and clinical teams to ensure holistic care delivery.
- Maintained accurate patient flow data and facilitated efficient discharge processes.
Front Desk Manager - G G Hospital, Thiruvananthapuram - Thiruvananthapuram
(2019-12 - 2020-05)
- Supervised daily front-desk operations, including patient registration, follow-up tracking, and appointment confirmations.
- Managed critical administrative workflows and ensured excellent customer service for both local and international patients.
Floor Manager - G G Hospital, Thiruvananthapuram - Thiruvananthapuram
(2018-12 - 2019-11)
- Guided patients through pre-registration, referral handling, and healthcare service inquiries.
- Supported medical staff with patient records, appointment setups, and diagnostic scheduling.
