Field Service Engineer - Freelancer – Field Service Engineer (HP & Lenovo – Authorized Partner Projects) - Bangalore, Karnataka
(2024-08 - 2025-12)
- Working as a freelance Field Service Engineer through authorized service partners of HP and Lenovo.
- Provided onsite hardware diagnostics, repair, and replacement services as per OEM standards.
- Handled OS installation, software configuration, user account setup, and complete deployment for enterprise clients.
- Successfully configured and deployed 600 new systems for Thomson Reuters, including OS installation and configuration, domain join, Outlook setup, and enterprise application deployment — all completed within a tight deadline.
- Assisted in system migration and upgrade activities across multiple corporate offices, ensuring smooth transitions for end users.
Desktop Support Engineer - Mansys Consulting Services - Bangalore, Karnataka
(2022-05 - 2024-06)
- Install, configure, and set up new hardware, software, and peripheral devices.
- MS Outlook Mail Configuration, Troubleshooting
- Conduct system upgrades, ensuring minimal disruption to users and backing up data as necessary
- TCP/IP and network troubleshooting.
- Diagnosed client's computer issues remotely on the network using Windows Remote Desktop application and created hardware profiles for laptop clients.
- Setting up accounts for new users and Assist users with technical issues and queries
- Order and replace hardware as needed.
Consultant Engineer (Canara Bank) - Superwell services private ltd. - Udupi, Karnataka
(2021-07 - 2022-03)
- Handle the clients issue, ability to resolve & deals the best response of service.
- Identifying hardware and software solutions.
- Responding and following up quickly to technical questions and escalating complex technical issues to appropriate teams.
- Troubleshooting technical issues.
- Diagnosing and repairing faults.
- Get in touch with clients to swiftly identify the source of the issue
- Using desktop apps, chat functions, emails, and phone support to provide end users with remote assistance
- Replacing or repairing the necessary parts.
Customer support Engineer (Canara Bank) - Leanous InfoTech pvt ltd. - Udupi, Karnataka
(2020-06 - 2021-06)
- Provided technical support and troubleshooting for laptops, desktops and switches within the environment.
- Troubleshooting the Various Types of Problems in Desktop Hardware, Laptop Hardware System Assembling, Operating System Installation, Safe Boot Installation &Troubleshooting.
- TCP/IP Configuration, Internet Maintenance.
- Configuring and Managing Switch Router.
- Network Related Troubleshooting's by using commands.
- Wireless Networking, Networking in Domain Environment.
- Printer Configuring, Troubleshooting.
- MS Outlook Mail Configuration, Troubleshooting
- Configuring and Managing DNS DHCP.
- Various Software Packages Installation & Troubleshooting.
- Troubleshooting the OS Related Problems in Desktops & Laptop.
- Basic Networking, Map Drive, Data Sharing.
- Install &Upgrade Operating System, Drivers and Applications
Essential system services - Freelancer - Udupi, Karnataka
(2019-11 - 2020-04)
6 month experience in axis bank, union bank, bank of Baroda as system essential services and also have done system essential services under Wipro project.
Lenovo Field service Engineer - Karvy InfoTech Pvt Ltd. - Udupi, Karnataka
(2018-05 - 2019-10)
As a Field Service Engineer, I handle warranty-covered Lenovo laptops and desktops by visiting customer locations to diagnose and resolve hardware issues. I troubleshoot the problem onsite, and if it's confirmed as a hardware fault, I initiate a parts replacement request. Once the new part is received, I return to the site to complete the replacement.
Dell field service engineer - Skypro Technologies Pvt Ltd. - Udupi, Karnataka
(2017-02 - 2018-04)
- Day to day break-fix, installations Hardware troubleshooting and repair on designated equipment.
- Travel to client locations to provide hands-on technical support for computer systems and related equipment.
- Ordering and managing repair parts cycle times.
- Maintaining daily communications with customers to ensure resolution and proper follow-up.
- Utilizing the escalation process to resolve customer service delivery issues.
