Sudheer Kumar Bathina

Senior Facility Manager with 16+ years of progressive experience in leading end-to-end facility operations, general administration, and corporate services. Expertise in overseeing multi-site facility functions including Housekeeping, Security, Transport, Travel Desk, Guest Relations, F&B, Horticulture, Hostels, and Event Management. Proven track record in driving operational excellence, cost optimization, SLA compliance, vendor governance, and corporate relationship management.

Strong leadership ability to manage large teams while delivering superior client and employee experience.

Facility Manager at CMR (2025-06 – Present)

Oversee day-to-day operations of facility including security, housekeeping, parking, tenant relations, financial performance, and customer experience. Manage SOP development and compliance with safety, health, and environmental regulations.

• Oversee day-to-day operations, including security, housekeeping and parking
• Developed, implemented, and monitored Standard Operating Procedures (SOPs) for housekeeping, security, pest control, and maintenance operations
• Ensuring parking spaces are effectively utilized where road safety and traffic movements are followed
• Ensure compliance with safety, health, and environmental regulations
• Implement preventive maintenance schedules and ensure infrastructure upkeep
• Maintain key vendors for quality and continuous services
• Build and maintain strong relationships with tenants to address operational concerns
• Liaise with local government authority departments for safety, health and security protocols
• Support new tenant fit-outs and ensure adherence to mall guidelines
• Prepare and manage the annual operating budget for the mall
• Track revenue streams such as rentals, service charges, and promotional income
• Coordinated with vendors to align operations with approved SOPs and service level agreements (SLAs)
• Planning and managing crowd dynamics during rush situations
• Collaborate with marketing team to plan and execute promotional events and seasonal campaigns
• Monitor market trends and competitor activities to maintain competitive positioning
• Conduct regular audits of facilities and services to maintain premium standards
• Promote culture of accountability, performance, and teamwork
• Provide training and development opportunities for staff
• Ensure high standards of cleanliness, safety, and customer service
• Address customer complaints promptly and effectively

Facility Manager at Knight Frank (2024-06 – 2025-04)

Managed end-to-end facility operations including hostel administration, cafeteria operations, housekeeping, security, maintenance, and vendor management. Developed and monitored SOPs for operational efficiency and compliance.

• Overseeing site maintenance, preventative maintenance, and ensuring public places, meeting rooms, seminar halls, cafeteria, washrooms are up to code and fully operational
• Administered end-to-end hostel operations including accommodation allocation, maintenance, security, hygiene, and resident safety
• Supervised cafeteria and corporate dining operations ensuring quality, hygiene, and SLA compliance
• Preparing daily reports, monthly reports and MIS reports
• Developed, implemented, and monitored Standard Operating Procedures (SOPs)
• Responsible for planning, organizing, and developing housekeeping department operations
• Responsible for hiring, training, and supervision of site housekeeping staff
• Preparing duty roosters, work schedules and maintaining housekeeping material
• Ensuring proper usage of chemicals and cleaning supplies
• Managing laundry operations including linen, uniform, and supply orders
• Installing inventory controls for uniforms, linens and supplies
• Communicating effectively with site maintenance staff, senior managers, vendors and clients
• Ensuring buildings meet health and safety regulations and organizing training programs
• Developing and overseeing security protocols to protect the facility
• Liaising with clients and contractors
• Managing budgets and accounts, forecasting expenses, and tracking costs
• Handling insurance contracts and other third-party contractors
• Inputting into design stages of projects and identifying future maintenance issues
• Monitoring stock levels and conducting regular inventory audits
• Coordinating refurbishments and renovations

Operations Manager at MK Builders and Developers (2020-03 – 2024-06)

Managed operations of a gated community property with 550 flats and 218,000 sq.ft area. Oversaw housekeeping, maintenance, security, landscaping, utilities, and vendor management while maintaining client relationships and implementing preventive maintenance programs.

• Responsible for smooth and organized running of a gated community property consisting of 550 flats and beautiful landscape
• Ensuring good relationship maintained among team, clients and vendors
• Ensuring smooth functioning of services including housekeeping, maintenance, security, landscaping, and utilities
• Supervised horticulture and landscape maintenance across facility premises
• Managing a team of facilities technicians and custodial staff
• Proactively engaging stakeholders to ensure on-site client expectations are met
• Building and developing effective client/stakeholder relationships across multiple levels
• Implementing preventive maintenance programs resulting in equipment reliability
• Negotiating and managing vendor contracts ensuring cost-effective service agreements
• Preparing daily, weekly, monthly reports and MIS reports
• Accurate billing and invoicing
• Conducted regular facility inspections to identify maintenance needs and safety concerns
• Managing daily operations of the estate including staff schedules, upkeep, and bookings
• Supervising ground and house staff providing training, feedback, and performance reviews
• Interacting with service and supply vendors
• Effectively managing service provider teams to ensure on-time deliverable system
• Ensuring consistency, efficiency, and compliance within organization by creating and maintaining SOPs
• Managing all maintenance, repairs, and renovations to buildings and grounds
• Liaising with event planners, catering services, and clients for smooth function operations
• Managing administrative tasks like preparing invoices
• Maintaining sufficient stock in hand
• Conducting preventative maintenance works
• Conducting follow-ups on maintenance and repair work
• Collecting documents from vendors for compliance audits
• Responding to client inquiries and concerns promptly

Manager at SeaRock Quality Inn & Resorts (2009-11 – 2020-02)

Hotel Manager responsible for overall operations of the property including housekeeping services, security, maintenance, guest services, and cost-effective travel arrangements.

• Overall responsible for the operations of the property
• Supervision of housekeeping services, security, maintenance and upkeep of modern requirements of the guests
• Ensured cost-effective and seamless travel arrangements for employees and executives