Facility Manager at CMR (2025-06 – Present)
Oversee day-to-day operations of facility including security, housekeeping, parking, tenant relations, financial performance, and customer experience. Manage SOP development and compliance with safety, health, and environmental regulations.
- Oversee day-to-day operations, including security, housekeeping and parking
- Developed, implemented, and monitored Standard Operating Procedures (SOPs) for housekeeping, security, pest control, and maintenance operations
- Ensuring parking spaces are effectively utilized where road safety and traffic movements are followed
- Ensure compliance with safety, health, and environmental regulations
- Implement preventive maintenance schedules and ensure infrastructure upkeep
- Maintain key vendors for quality and continuous services
- Build and maintain strong relationships with tenants to address operational concerns
- Liaise with local government authority departments for safety, health and security protocols
- Support new tenant fit-outs and ensure adherence to mall guidelines
- Prepare and manage the annual operating budget for the mall
- Track revenue streams such as rentals, service charges, and promotional income
- Coordinated with vendors to align operations with approved SOPs and service level agreements (SLAs)
- Planning and managing crowd dynamics during rush situations
- Collaborate with marketing team to plan and execute promotional events and seasonal campaigns
- Monitor market trends and competitor activities to maintain competitive positioning
- Conduct regular audits of facilities and services to maintain premium standards
- Promote culture of accountability, performance, and teamwork
- Provide training and development opportunities for staff
- Ensure high standards of cleanliness, safety, and customer service
- Address customer complaints promptly and effectively
Facility Manager at Knight Frank (2024-06 – 2025-04)
Managed end-to-end facility operations including hostel administration, cafeteria operations, housekeeping, security, maintenance, and vendor management. Developed and monitored SOPs for operational efficiency and compliance.
- Overseeing site maintenance, preventative maintenance, and ensuring public places, meeting rooms, seminar halls, cafeteria, washrooms are up to code and fully operational
- Administered end-to-end hostel operations including accommodation allocation, maintenance, security, hygiene, and resident safety
- Supervised cafeteria and corporate dining operations ensuring quality, hygiene, and SLA compliance
- Preparing daily reports, monthly reports and MIS reports
- Developed, implemented, and monitored Standard Operating Procedures (SOPs)
- Responsible for planning, organizing, and developing housekeeping department operations
- Responsible for hiring, training, and supervision of site housekeeping staff
- Preparing duty roosters, work schedules and maintaining housekeeping material
- Ensuring proper usage of chemicals and cleaning supplies
- Managing laundry operations including linen, uniform, and supply orders
- Installing inventory controls for uniforms, linens and supplies
- Communicating effectively with site maintenance staff, senior managers, vendors and clients
- Ensuring buildings meet health and safety regulations and organizing training programs
- Developing and overseeing security protocols to protect the facility
- Liaising with clients and contractors
- Managing budgets and accounts, forecasting expenses, and tracking costs
- Handling insurance contracts and other third-party contractors
- Inputting into design stages of projects and identifying future maintenance issues
- Monitoring stock levels and conducting regular inventory audits
- Coordinating refurbishments and renovations
Operations Manager at MK Builders and Developers (2020-03 – 2024-06)
Managed operations of a gated community property with 550 flats and 218,000 sq.ft area. Oversaw housekeeping, maintenance, security, landscaping, utilities, and vendor management while maintaining client relationships and implementing preventive maintenance programs.
- Responsible for smooth and organized running of a gated community property consisting of 550 flats and beautiful landscape
- Ensuring good relationship maintained among team, clients and vendors
- Ensuring smooth functioning of services including housekeeping, maintenance, security, landscaping, and utilities
- Supervised horticulture and landscape maintenance across facility premises
- Managing a team of facilities technicians and custodial staff
- Proactively engaging stakeholders to ensure on-site client expectations are met
- Building and developing effective client/stakeholder relationships across multiple levels
- Implementing preventive maintenance programs resulting in equipment reliability
- Negotiating and managing vendor contracts ensuring cost-effective service agreements
- Preparing daily, weekly, monthly reports and MIS reports
- Accurate billing and invoicing
- Conducted regular facility inspections to identify maintenance needs and safety concerns
- Managing daily operations of the estate including staff schedules, upkeep, and bookings
- Supervising ground and house staff providing training, feedback, and performance reviews
- Interacting with service and supply vendors
- Effectively managing service provider teams to ensure on-time deliverable system
- Ensuring consistency, efficiency, and compliance within organization by creating and maintaining SOPs
- Managing all maintenance, repairs, and renovations to buildings and grounds
- Liaising with event planners, catering services, and clients for smooth function operations
- Managing administrative tasks like preparing invoices
- Maintaining sufficient stock in hand
- Conducting preventative maintenance works
- Conducting follow-ups on maintenance and repair work
- Collecting documents from vendors for compliance audits
- Responding to client inquiries and concerns promptly
Manager at SeaRock Quality Inn & Resorts (2009-11 – 2020-02)
Hotel Manager responsible for overall operations of the property including housekeeping services, security, maintenance, guest services, and cost-effective travel arrangements.
- Overall responsible for the operations of the property
- Supervision of housekeeping services, security, maintenance and upkeep of modern requirements of the guests
- Ensured cost-effective and seamless travel arrangements for employees and executives
