Sudheer Menon

Banking professional with thirty-five years of proven track record of successful implementation of long-term strategic initiatives & business transformation projects. Have a strong domain understanding of Indian Financial services market including Capital Markets, Wealth Management, Operations and Credit & Policy Management Services.

Financial Management

Graduate (MBA-Finance) and seasoned professional with more than 35 years' experience in Operations management, Customer Service, Profit Centre Management in the Banking/financial services sector. Recipient of Honorary Doctorate Award (in Commerce) in recognition of distinguished contributions, professional excellence, achievements and services given to Society. Recognition from United American University for Leadership and Excellence.

Zonal Manager – Retail CPMG-Operations / Asst General Manager - ICICI Bank - CPMG Operations- South Zone-Bengaluru

(2011-05 - 2026-05)

Steering the Operations team covering centralized and overall operations, ensuring top line and bottom-line profitability and accomplishment objectives.

• Process management-implementation and ensure proper compliance in all aspects
• Lead the team of Account Opening and Servicing, Vendor management, UBPS (Utility Bill Payment Services), ATM query management, ABH (After Banking Hours activities on operations and compliance) & Three in One accounts platform across different functional areas
• Process management of team AL, PL, Mortgage, Credit card operations
• Administration and finance and establishing control systems for audit and evaluation process for the team
• Identifying scope and implementing systems/procedures for high operational excellence
• Ensuring timely submission of report on Regulatory Compliance- KRA-KYC (Know Your Customer), Anti-Money Laundering (AML) and other information sought by regulatory
• Designing and implementing systems in consultation with technical team to ensure maximum efficiency in operations
• Formulating MIS report with a view to apprise management of the business operations and assist in decision making process
• Working in close co ordination with all the Zones, Regions, branches for seamless business functions
• Focusing on ensuring smooth functioning of Operations
• Devising & offering new schemes to promote accounts
• Revamped the MIS reporting by branches and implementing enhancements in the software
• Preparation of operational Guidelines for issuing circular through Process department
• Engage with various external parties to business like Stock Exchanges, Registrars & transfer agents
• Manager resources and align individual goals to the organizations expectations to deliver best outcome without compromising on quality
• Design the new delivery model for product offering to HNI customers, architect the operations procedures & process hand-off and define the requirements for the Technology platform
• Identify and implement technology led business solutions & undertakes Business process reengineering Progress

Asst Vice President / Unit Head- Audit & Compliance - ING VYSYA BANK - Bangalore

(2005-03 - 2011-04)

• Supervising and monitoring the operations across functional areas such as administration, finance and establishing control systems for audit and evaluation process
• Formulating MIS report with a view to apprise management of the business operations and assist in decision making process
• Working in close co ordination with all the Zones, Regions, branches for seamless business functions
• Focusing on ensuring smooth functioning of Operations
• Devising & offering new schemes to promote accounts
• Revamped the MIS reporting by branches and implementing enhancements in the software
• Preparation of operational Guidelines for issuing circular through Process department

Manager- Capital Market Division - Karvy Consultants Ltd - Mumbai

(2000-07 - 2005-02)

A leading financial services company with operations in Depository, Registrar & Share transfer activities and auditing & taxation.

• Heading the operational activities and additionally leading the marketing team of branch
• Immensely successful in enhancing profitability per person through curtailment of collection period in case of accounts receivables
• Distinction of proposing new services and products thereby resulting in 25% revenue enhancement. Facilitated provision of loan against securities, sell n' Cash Scheme & IPO funding activities clubbed with demat accounts
• Facilitated business development through IPO, funding, distribution of financial products
• Streamlined the process management for achieving reduction in time taken to resolve customer concerns
• Delivered a major contribution in registering intermediaries in MAPIN network

Senior Officer - MCS Ltd - Mumbai

(1996-08 - 2000-06)

Responsible for overall activities pertaining to share accounting practices & procedures and reconciliation of accounts.

• Distinction of managing investor's correspondences for diverse complaints related to Shares & Bonds, Court Notices, and Consumer Forums
• Development of software correspondence system linked with in warding and out warding procedures for an easy query module and prompt servicing to esteemed clients/ HNI investors, Corporate

Secretarial / Share Dept. In charge - Kaira Can Company Ltd - Mumbai

(1995-09 - 1996-07)

Managed shares and secretarial activities.

• Streamlined correspondence system

Sr. Office Assistant (Accounts / Share Dept.) - Atlantic Spinning & Weaving Mills Ltd

(1992-03 - 1995-08)

• Handled the IPO issue. Assisted Company Secretary and Executive Director for the success of IPO issue
• Independently handled the correspondence dept, branch Co ordination, Correspondence with registered shareholders, RTAs, Stock Exchanges

MBA - Finance - SMU-Manipal

B. Com - University of Calicut