Zonal Manager – Retail CPMG-Operations / Asst General Manager - ICICI Bank - CPMG Operations- South Zone-Bengaluru
(2011-05 - 2026-05)
Steering the Operations team covering centralized and overall operations, ensuring top line and bottom-line profitability and accomplishment objectives.
- Process management-implementation and ensure proper compliance in all aspects
- Lead the team of Account Opening and Servicing, Vendor management, UBPS (Utility Bill Payment Services), ATM query management, ABH (After Banking Hours activities on operations and compliance) & Three in One accounts platform across different functional areas
- Process management of team AL, PL, Mortgage, Credit card operations
- Administration and finance and establishing control systems for audit and evaluation process for the team
- Identifying scope and implementing systems/procedures for high operational excellence
- Ensuring timely submission of report on Regulatory Compliance- KRA-KYC (Know Your Customer), Anti-Money Laundering (AML) and other information sought by regulatory
- Designing and implementing systems in consultation with technical team to ensure maximum efficiency in operations
- Formulating MIS report with a view to apprise management of the business operations and assist in decision making process
- Working in close co ordination with all the Zones, Regions, branches for seamless business functions
- Focusing on ensuring smooth functioning of Operations
- Devising & offering new schemes to promote accounts
- Revamped the MIS reporting by branches and implementing enhancements in the software
- Preparation of operational Guidelines for issuing circular through Process department
- Engage with various external parties to business like Stock Exchanges, Registrars & transfer agents
- Manager resources and align individual goals to the organizations expectations to deliver best outcome without compromising on quality
- Design the new delivery model for product offering to HNI customers, architect the operations procedures & process hand-off and define the requirements for the Technology platform
- Identify and implement technology led business solutions & undertakes Business process reengineering Progress
Asst Vice President / Unit Head- Audit & Compliance - ING VYSYA BANK - Bangalore
(2005-03 - 2011-04)
- Supervising and monitoring the operations across functional areas such as administration, finance and establishing control systems for audit and evaluation process
- Formulating MIS report with a view to apprise management of the business operations and assist in decision making process
- Working in close co ordination with all the Zones, Regions, branches for seamless business functions
- Focusing on ensuring smooth functioning of Operations
- Devising & offering new schemes to promote accounts
- Revamped the MIS reporting by branches and implementing enhancements in the software
- Preparation of operational Guidelines for issuing circular through Process department
Manager- Capital Market Division - Karvy Consultants Ltd - Mumbai
(2000-07 - 2005-02)
A leading financial services company with operations in Depository, Registrar & Share transfer activities and auditing & taxation.
- Heading the operational activities and additionally leading the marketing team of branch
- Immensely successful in enhancing profitability per person through curtailment of collection period in case of accounts receivables
- Distinction of proposing new services and products thereby resulting in 25% revenue enhancement. Facilitated provision of loan against securities, sell n' Cash Scheme & IPO funding activities clubbed with demat accounts
- Facilitated business development through IPO, funding, distribution of financial products
- Streamlined the process management for achieving reduction in time taken to resolve customer concerns
- Delivered a major contribution in registering intermediaries in MAPIN network
Senior Officer - MCS Ltd - Mumbai
(1996-08 - 2000-06)
Responsible for overall activities pertaining to share accounting practices & procedures and reconciliation of accounts.
- Distinction of managing investor's correspondences for diverse complaints related to Shares & Bonds, Court Notices, and Consumer Forums
- Development of software correspondence system linked with in warding and out warding procedures for an easy query module and prompt servicing to esteemed clients/ HNI investors, Corporate
Secretarial / Share Dept. In charge - Kaira Can Company Ltd - Mumbai
(1995-09 - 1996-07)
Managed shares and secretarial activities.
- Streamlined correspondence system
Sr. Office Assistant (Accounts / Share Dept.) - Atlantic Spinning & Weaving Mills Ltd
(1992-03 - 1995-08)
- Handled the IPO issue. Assisted Company Secretary and Executive Director for the success of IPO issue
- Independently handled the correspondence dept, branch Co ordination, Correspondence with registered shareholders, RTAs, Stock Exchanges
