Sudhir Kumar

To become a successful professional by leveraging my skills and contributing to organizational growth through dedicated reception management, administrative support, and front-office excellence.

Senior Supervisor / Front Office Coordinator - G4S Secure Solutions India Pvt. Ltd. - BMW Training Centre, Gurgaon

• Front Desk & Reception Management: Managed front desk operations, greeting and assisting visitors, clients, and vendors with a professional and welcoming attitude.
• Visitor & Courier Logistics: Overseen visitor registration, issued security passes, and managed incoming/outgoing couriers, mail, and packages efficiently.
• Daily Operations & Supervision: Supervised on-site staff, conducted regular patrols, and performed risk assessments to ensure a seamless and secure environment.
• Documentation & Reporting: Maintained professional records of daily activities, incidents, and attendance while preparing daily/weekly operational reports.
• Stakeholder Coordination: Coordinated directly with corporate clients and management to resolve queries and streamline daily front-desk workflows.

Senior Supervisor / Front Office Coordinator - Securitas India Pvt. Ltd. - BMW Training Centre, Gurgaon

• Guest & Visitor Relations: Served as the primary point of contact at the main reception, handling visitor inquiries and managing guest screening in compliance with company policies.
• Digital Communication & Email Management: Handled high-volume email correspondence with internal departments, management, and corporate clients with high accuracy.
• Records & Database Maintenance: Managed and updated digital/physical registers for visitor logs, staff attendance, and daily incident reports.
• Incident & Escalation Handling: Documented security or operational incidents promptly, sharing timely updates with management via official communication channels.
• Cross-Functional Coordination: Collaborated closely with different departments via email and telephone to ensure smooth workplace coordination and compliance.

High School - U.P. Board (2004)

Intermediate - U.P. Board (2006)

B.A. - Dr. Bhimrao Ambedkar University (2009)