Senior Supervisor / Front Office Coordinator - G4S Secure Solutions India Pvt. Ltd. - BMW Training Centre, Gurgaon
- Front Desk & Reception Management: Managed front desk operations, greeting and assisting visitors, clients, and vendors with a professional and welcoming attitude.
- Visitor & Courier Logistics: Overseen visitor registration, issued security passes, and managed incoming/outgoing couriers, mail, and packages efficiently.
- Daily Operations & Supervision: Supervised on-site staff, conducted regular patrols, and performed risk assessments to ensure a seamless and secure environment.
- Documentation & Reporting: Maintained professional records of daily activities, incidents, and attendance while preparing daily/weekly operational reports.
- Stakeholder Coordination: Coordinated directly with corporate clients and management to resolve queries and streamline daily front-desk workflows.
Senior Supervisor / Front Office Coordinator - Securitas India Pvt. Ltd. - BMW Training Centre, Gurgaon
- Guest & Visitor Relations: Served as the primary point of contact at the main reception, handling visitor inquiries and managing guest screening in compliance with company policies.
- Digital Communication & Email Management: Handled high-volume email correspondence with internal departments, management, and corporate clients with high accuracy.
- Records & Database Maintenance: Managed and updated digital/physical registers for visitor logs, staff attendance, and daily incident reports.
- Incident & Escalation Handling: Documented security or operational incidents promptly, sharing timely updates with management via official communication channels.
- Cross-Functional Coordination: Collaborated closely with different departments via email and telephone to ensure smooth workplace coordination and compliance.
