Sudhir Kumar sharma

IT professional with 18+ years of experience in IT Infrastructure, Hardware & Networking Support and IT Operations. Currently working as Unit IT Head at Amar Ujala Pvt. Ltd., Rohtak. Experienced in managing IT infrastructure, desktop/laptop support, LAN/Wi-Fi, networking, Cisco switches, printers, CCTV, email systems, IT assets and remote support for approximately 20 bureau offices.

Strong troubleshooting, problem-solving, user support, vendor coordination and IT asset management skills with a focus on maintaining reliable IT operations and minimizing downtime.

Unit IT Head at Amar Ujala Pvt. Ltd. (2022-07 – Present)

• Manage day-to-day IT infrastructure, operations and technical support.
• Provide support for desktops, laptops, printers, scanners and IT peripherals.
• Troubleshoot hardware, software, Windows, email and network-related issues.
• Manage LAN, Wi-Fi, internet connectivity and network infrastructure.
• Coordinate IT support for approximately 20 bureau offices through telephone and TeamViewer.
• Monitor and troubleshoot CCTV, DVR and NVR systems.
• Configure and troubleshoot Microsoft Outlook and email clients.
• Manage mail backup and email-related technical issues.
• Maintain IT inventory including computers, laptops, printers, accessories and software.
• Coordinate with vendors for hardware repairs, AMC services and IT procurement.
• Manage antivirus, security updates and Windows patches.
• Handle employee IT onboarding/offboarding, asset allocation and recovery.
• Manage domain-related activities including user ID/password reset and computer/domain troubleshooting.
• Install and troubleshoot newspaper-related hardware and software.
• Ensure timely resolution of IT issues to minimize operational downtime.

IT Hardware & Networking Support Engineer at Amar Ujala Pvt. Ltd. (2007-12 – 2022-07)

• Provided hardware, software and networking support to users and office locations.
• Installed and maintained desktops, laptops, printers, scanners and IT peripherals.
• Diagnosed and resolved hardware, software and Windows-related issues.
• Supported Microsoft Office, Outlook and email systems.
• Maintained LAN, Wi-Fi and internet connectivity.
• Assisted with router and Cisco switch configuration and network troubleshooting.
• Supported basic VLAN, TCP/IP and IP addressing activities.
• Maintained IT asset and inventory records.
• Coordinated with vendors for hardware repair and maintenance.
• Supported antivirus installation, updates and security patches.
• Provided remote technical assistance to users and bureau offices.
• Supported newspaper-related hardware and software installation and troubleshooting.

Bachelor of Arts in B.A. – N.A.S. College