Sr. Bench Sales Recruiter at White Feather (2025-03 – 2025-11)
Marketed consultants across tech stacks and built strong vendor/client networks.
- Marketed consultants across tech stacks (Java, Python, UI, DevOps, Full Stack)
- Built strong vendor/client networks and closed placements with Tier-1 partners
- Worked with Dice, Monster, LinkedIn, and Ceipal for daily submissions and follow-ups
Sr. Bench Sales Recruiter at Flare Work Force LLC (2024-04 – 2024-12)
Marketed consultants across tech stacks and managed placements with Tier-1 partners.
- Marketed consultants across tech stacks (Java, Python, UI, DevOps, Full Stack)
- Built strong vendor/client networks and closed placements with Tier-1 partners
- Worked with Dice, Monster, LinkedIn, and Ceipal for daily submissions and follow-ups
Bench Sales & Recruitment Coordinator at Java R&D Pvt Ltd (2020-09 – 2024-04)
Executed full-cycle recruitment and consultant marketing with SOP documentation and team leadership.
- Executed full-cycle recruitment and consultant marketing
- Collaborated with internal teams and documented SOPs
- Promoted to lead training and interview review team for performance evaluation
Sr. Travel Coordinator at Teleperformance (2016-01 – 2020-12)
Handled end-to-end itinerary management for Board of Directors with VIP travel support.
- Worked in International Airlines Travel Support process handling end-to-end itinerary management for Board of Directors
- Confirmed and completed travel itineraries within TAT of 4 hours
- Managed frontline voice support coordinating with internal teams and vendors
- Maintained strong customer service, SLA adherence, and attention to detail
Senior Executive at WNS Global Services (2015-01 – 2016-12)
Handled airline ancillary services and customer support for Sweden-based international travel agency.
- Worked for international travel agency in Airline Ancillary Services/Customer Support process
- Engaged customers with value-added travel services to enhance experience and generate revenue
- Managed seat selection, travel insurance, special meals, wheelchair assistance, baggage services, and post-booking modifications
- Handled voice-based customer interactions with high-quality service delivery and SLA adherence
Senior Associate at Wipro BPO (2009-01 – 2015-12)
Served as final point of contact for US airline customers, handling sensitive escalations and Executive Customer Relations.
- Worked for Delta Airlines under Director's Office/Executive Customer Relations team
- Served as final point of contact for customers across United States
- Handled sensitive escalations including disability assistance, discrimination complaints, and policy violations
- Conducted detailed case analysis ensuring policy and compliance alignment
- Achieved service recovery and risk mitigation with high customer satisfaction standards
