Sudhir Singh

Project Manager / Intelligent Automation professional with 3+ years of IT experience and strong experience in project management, governance, delivery, RPA and enterprise automation across banking, financial services, insurance and investment domains. Currently managing the LIC (Life Insurance Corporation) engagement and supporting enterprise automation delivery, with Union Bank of India as a major client engagement. Experienced in end-to-end project lifecycle management, stakeholder governance, resource planning, risk and SLA management, vendor coordination, UAT, deployment and post-implementation support.

Strong technical understanding of Java, Python, automation platforms, databases, AI/ML, OCR and NLP enables effective coordination between business, technology and delivery teams.

Project Manager (Intelligent Automation & Delivery) - LA Esfera Multiservices LLP

(2023-11)

Lead end-to-end project delivery from feasibility and process discovery through planning, development coordination, testing, deployment, rollout and post-implementation support.

• Act as SPOC for institutional clients, coordinating project schedules, milestones, dependencies, status reporting and delivery governance.
• Currently manage the LIC (Life Insurance Corporation) engagement, coordinating business, technical and automation teams to deliver process improvements and automation outcomes.
• Manage major client engagement with Union Bank of India, ensuring alignment of automation initiatives with business objectives, timelines, governance and operational requirements.
• Lead stakeholder review meetings and present project progress, risks, issues, dependencies, SLA status and strategic findings to client and internal leadership.
• Prepare and review Solution Design Documents, implementation plans, test plans, integration blueprints, rollback strategies and project governance documentation.
• Coordinate developers, BA teams, infrastructure, security, network and external vendors for cross-platform implementations and production readiness.
• Govern automation workflows including UI automation, data transfer pipelines (FTP/SFTP), bulk email processing, NLP-based classification, data reconciliation and database validation.
• Coordinate project scope and implementation planning for AI/ML, OCR and NLP-based document-processing solutions.
• Use technical knowledge of Java and Python to review development progress, understand solution structures and support resource allocation and delivery decisions.
• Oversee verification, validation, deployment and post-deployment monitoring, including support, incident response, escalation and warranty/AMC activities.
• Track reporting automation and operational metrics, converting raw data into executive dashboards, exception logs and management reporting.

Assistant Project Manager - LA Esfera Multiservices LLP

• Supported Senior Project Managers with technical project timelines, sprint-velocity review and resource-utilization tracking.
• Managed developers working on Hyper Automation and enterprise automation workflows, bridging business requirements and technical implementation.
• Supervised backend database setup and multi-source data reconciliation workflows using PostgreSQL, MySQL and Oracle.
• Coordinated high-priority Proofs of Concept for banking and financial-sector clients, including scope definition and framework readiness.

Business Analyst - LA Esfera Multiservices LLP

• Gathered, analyzed and documented functional requirements with client business teams across banking and insurance domains.
• Translated business processes into technical specifications, user stories and process flowcharts for development and automation teams.
• Conducted gap analysis and pre-feasibility assessments to identify automation opportunities and operational bottlenecks.
• Facilitated UAT cycles and maintained requirement traceability and project documentation throughout the lifecycle.

Bachelor of Engineering / Bachelor of Technology - Information Technology - Theem College of Engineering, Mumbai (2018)

PG-DAC - Post Graduate Diploma in Advanced Computing - C-DAC