Head Customer Service
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With over twenty years of leadership experience in Branch and Retail Banking Liability Operations, Clearing Operations & Services Management, and Mortgage & Retail Asset Operations I possess a successful track record in managing and leading branch operations and customer service operations. I excel in setting up mortgage operations, service operations, driving project management initiatives, and handling large teams for operational efficiency and customer satisfaction. My expertise lies in risk management, compliance, and adherence to legal and statutory guidelines.
I have received accolades for streamlining backend operations processes, reducing costs, and enhancing operational efficiency and customer experience.
I have a diverse work experience in the banking and finance industry, with a focus on operations and customer service. Here is a summary of my work experience:
Notable accomplishments include successfully executing outsourcing of call centre operations, streamlining backend operations processes, implementing the global contract management policy, and managing the transition service agreement during the migration of portfolios.
