Suganya Pradeep

Centre Coordinator - Kids Castle - Bangalore

(2022-01 - 2023-04)

Coordinated day-to-day centre operations across teachers, children and parents, ensuring schedules, classroom routines, events and learning records were managed smoothly.
Served as a key communication link between parents and teaching staff, responding to day-to-day concerns and supporting timely resolution and follow-up.
Supported learning readiness and student-related coordination while maintaining a positive parent experience and consistent service delivery.
Worked across multiple stakeholders and priorities, strengthening planning, organization, communication and ownership of outcomes.

Online Educator / English Communication Trainer - uFaber & FluentLife - Remote / Online

(2019-01 - 2022-12)

Conducted one-to-one and online learning sessions, adapting explanations and support to different learner needs, confidence levels and progress.
Tracked learner progress, provided structured feedback and used regular practice and interaction to improve learner engagement and outcomes.
Maintained consistent virtual communication and follow-up, building trust with learners in a fully remote working environment.
Simplified concepts and tailored support based on individual learning requirements, demonstrating a student-first and outcome-oriented approach.

Virtual Relationship Manager - Axis Bank - Bangalore

(2015-01 - 2017-12)

Managed customer relationships through virtual channels, handling service requirements and building trust through clear, responsive communication.
Acted as a customer point of contact, coordinating follow-ups and helping resolve service needs in a structured and timely manner.
Worked in a target-driven environment requiring ownership, prioritization, customer engagement and consistent relationship management.

Relationship Manager - ICICI Bank - Bangalore

(2009-01 - 2013-12)

Managed customer relationships and service requirements in a target-driven banking environment, with responsibility for customer engagement and ongoing relationship management.
Used the bank's CRM system to manage customer interactions, record follow-ups and support service continuity across client relationships.
Identified customer needs, coordinated service requests and maintained timely follow-through, strengthening retention and customer experience.
Developed strong interpersonal, analytical, documentation, negotiation and problem-solving capabilities.

Preschool Teacher - Basil Woods - Mumbai

(2025-10 - 2025-12)

Delivered structured classroom activities, observed participation and individual learning needs, and communicated constructively with parents on progress and routines.
Worked collaboratively with colleagues to maintain a positive, supportive and well-organized learning environment.

Preschool Teacher - EuroKids, Jayamahal - Bangalore

(2018-08 - 2019-03)

Planned and facilitated learning activities and observed children's academic, behavioural and social development.
Used positive reinforcement and simple explanations to support engagement, participation and concept clarity.

Preschool Teacher - Leo Champs International Preschool - Bangalore

(2018-01 - 2018-12)

Supported early-years learning through age-appropriate activities, routines and individual attention in a safe and encouraging environment.

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