Head Aftersales, GM Service
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Experienced professional supported with +25 years of experience within the Automobile Industry. Skilled in Aftersales service, Quality Management, Training and Development. Capable to manage multi venues and making critical decisions during challenges. Transformational leader with ability to work independently and developing opportunities to further establish organizational goals.
Over +25 years of experience in Service operation, Training management, Body & Paint shop, Used Car Sales etc.
➢ Automotive Career started with Bombay Cycle & Motor Agency (FIAT - Mumbai)
➢ Followed with Abdul Latif Jameel Co. Ltd. (Saudi Arabia) distributor of Toyota, Daihatsu and Lexus brands of vehicles, followed with Saudi Japanese Automobile Training Co. Ltd., a joint venture of Japanese and Saudi Government to promote localization and technical transfer in automotive field.
➢ Skilled in overseeing formulation of KPI, Operational plans, implementing cost-saving measures, managing Dealer Standards, Service marketing and Service Quality
➢ Possess strong Team leadership, Relationship management, Process Improvement and Resource Optimization.
➢ Trained in Japan with Japanese management style concepts, with knowledge of Analytical QC Tools, ISO, Kaizens, Hoshin Kanri, etc. and well versed in dealing with all facets of business development, operations and management
➢ Master in Business Administration (MBA) from IGNOU o Diploma in Management - (DIM)
o Post Graduate Diploma in Management - (PGDM)
o Post Graduate Diploma in Human Resource Management - (PGDHRM)
➢ Bachelor (General) from IGNOU
➢ ITI / NCVT (Automobile mechanic) from Industrial Training Institute, Mumbai
