Suhana Roychoudhury

Service coordinator position

Service coordinator - Aps tech systems Pvt Ltd. - Begumpet, Hyderabad

(2019-04 - 2020-06)

• Data storage to internal Dept.
• Working on CRM
• Coordination with Engineer and making every day schedule
• Follow up payments
• Invoice making for customer
• PO making
• SO making
• FSR maintenance
• Work in portal
• Maintaining appreciation letters collection
• Coordinate with customer in mail service coordinator - Cyber Power Systems (India) Pvt Ltd. - Kolkata-West Bengal

(2014-09 - 2017-12)

• Maintained the daily call update details data in the MS excel sheets
• Prepared daily / weekly reports for different departments as per their standard formats
• Answered to the daily query / complaint mails by customers, following the SOP
• Mailed the head office and other area offices for coordination in the processes
• Updated the report formats as per the instructions from the higher management
• Attending customer calls for Technical clarification.
• Communicate with the clients for any service related issue and give the solution.
• Coordinate with all the clients through mails and give feedback accordingly.
• Collected AMC from different clients and maintained all clients' data (installation, AMC, per call) according to date.
• Invoice courier to client & tracking
• Support in Project Closed
• Warranty data and Finance audit documentation
• Inspection date confirmation from Customer delivery report maintain and follow up
• Other duties as assigned.

B.Tech - Electronics & Communication Engineering - Modern Institute of Engineering & Technology (2018)

Diploma - electronics & telecommunication Engineering - Saroj mohan institute of technology (2014)

Higher Secondary - Shaktinagar High School (2011)

Secondary - Lady carmichael Girls High School (2009)